Transcat

Customer Service Representative

Transcat

full-time

Posted on:

Location: California • 🇺🇸 United States

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Salary

💰 $25 - $30 per hour

Job Level

JuniorMid-Level

Tech Stack

ElectronGoJavaScript

About the role

  • Purchases calibration, and, or repair services from various vendors
  • Work with the lab personnel and management to ensure timely and effective management of the process
  • Communicate with customer personnel in order to procure method of payment
  • May interview vendor representative. May develop and evaluate qualified suppliers.
  • Obtains competitive bids. Reviews and analyzes price quotations. May negotiate contracts.
  • Coordinates purchase requirements with operating departments. May expedite the delivery of critical equipment and/or service.
  • May handle one assigned group or type of purchases worth several million dollars per year.
  • Reviews requisitions. Coordinates activities involved with procuring services for organization by performing the following duties.
  • Confers with vendors to obtain product or service information such as price, and turn time, and delivery schedule.
  • Estimates values according to knowledge of market price. Prepares purchase orders or bid requests.
  • Discusses defective or unacceptable services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action.
  • May approve invoices for payment. Provide information to the appropriate departments regarding delivery issues for the return of customer goods.
  • May expedite delivery of goods. Must contact customers via both phone & email
  • Documenting all information within company database(s) to include CalTrak, C3, Salesforce, and APLUS, and others as necessary
  • Other duties as directed.

Requirements

  • Bachelor’s degree from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience
  • Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans
  • Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Provides feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
  • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
  • Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information