Customer Support

• Configure and implement new features and functionality within our IndySoft environment in a manner that is both scalable and maintainable
• Integrate separate lab locations into one central IndySoft system, including data migration
• Provide exceptional technical support to Transcat's IndySoft users of varying skill levels via phone, email, and our internal ticketing system
• Troubleshoot IndySoft and related software issues, diagnose problems, and implement effective solutions specific to Transcat's workflows
• Collaborate with Transcat's internal teams (IT, Service Operations, Sales, and Finance) to understand and address IndySoft-related challenges, and test functionality
• Research and escalate complex technical issues
• Document solutions and procedures to ensure knowledge transfer and maintain a comprehensive knowledge base specific to Transcat's IndySoft usage
• Stay up to date on the latest IndySoft training, software releases, and industry trends relevant to Transcat's operations, and provide training to Transcat employees
• Load IndySoft-related software packages and business applicable programs into our software portal and install software onto computers (e.g., Tech Sync, Web Tier Tools)
• Collaborate with the Transcat IT Helpdesk to maintain IndySoft-related hardware, peripherals, and environmental monitoring devices
• Track and communicate software changes between releases and updates

Configuration & Support Specialist

Customer Care Representative – Wearables, Cardiology Device Healthcare

Customer Services Analyst

Customer Service Representative

Strategic Accounts Software Support Specialist

Customer Support Associate