Customer Service Specialist
Sutherland
Configuration & Support Specialist
Transcat
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Configure and implement new features and functionality within our IndySoft environment in a manner that is both scalable and maintainable
- Integrate separate lab locations into one central IndySoft system, including data migration
- Provide exceptional technical support to Transcat's IndySoft users of varying skill levels via phone, email, and our internal ticketing system
- Troubleshoot IndySoft and related software issues, diagnose problems, and implement effective solutions specific to Transcat's workflows
- Collaborate with Transcat's internal teams (IT, Service Operations, Sales, and Finance) to understand and address IndySoft-related challenges, and test functionality
- Research and escalate complex technical issues
- Document solutions and procedures to ensure knowledge transfer and maintain a comprehensive knowledge base specific to Transcat's IndySoft usage
- Stay up to date on the latest IndySoft training, software releases, and industry trends relevant to Transcat's operations, and provide training to Transcat employees
- Load IndySoft-related software packages and business applicable programs into our software portal and install software onto computers (e.g., Tech Sync, Web Tier Tools)
- Collaborate with the Transcat IT Helpdesk to maintain IndySoft-related hardware, peripherals, and environmental monitoring devices
- Track and communicate software changes between releases and updates
Requirements
- 5 years of experience working in calibration laboratory operations
- 2 years of experience with IndySoft software usage, configuration and implementation, and creating IndySoft reports
- Experience with database administration and SQL queries
- Experience with IndySoft scripting, preferred
- Associate’s degree or higher in a technical field, preferred
- Working knowledge of relevant industry standards (e.g., ISO 17025) and calibration automation software applications (e.g., Fluke MET/CAL, MET/CONNECT), preferred
- Experience with ticketing systems and knowledge base management tools, preferred
- Experience in technical support or a related field, preferred
- Ability to travel to our international network of locations (< 50% total travel)
Benefits
- Competitive compensation and benefits, including paid time off
- Health insurance
- Tuition reimbursement
- Retirement plan
- Stock purchase plan
- Training and development to accelerate learning and career advancement
- Flexibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IndySoft configurationIndySoft implementationdata migrationtechnical supporttroubleshootingdatabase administrationSQL queriesIndySoft scriptingknowledge base managementcalibration automation software
Soft skills
collaborationproblem-solvingcommunicationtrainingdocumentation
Certifications
Associate’s degreeISO 17025
