Transcarent

Director of Product – Service Delivery

Transcarent

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $165,000 - $205,000 per year

Job Level

Lead

About the role

  • Set the vision and product roadmap for the Service Delivery tooling domain, building a multi-year strategy to drive scalability, operational efficiency, and cross-functional visibility that keeps the Member first
  • Lead a team of product managers, fostering their growth and ensuring the team executes effectively
  • Partner with engineering, design, clinical, and operations leadership to identify high-impact opportunities and ship features that improve how our teams deliver care
  • Serve as the connective tissue between frontline users and executive leadership, translating operational realities into strategic priorities
  • Navigate complex tradeoffs across competing priorities, technical constraints, and business needs, and articulate clear recommendations to senior leaders
  • Act as a strategic thought partner across the company, educating stakeholders and building shared understanding of our capabilities
  • Champion the importance of internal tooling across the company, helping others see that investing in our people's tools is investing in Member outcomes

Requirements

  • 7-10 years of prior product management experience with internal tools and service delivery optimization
  • 3+ years of experience managing high-performing product managers focused on driving internal efficiency and service quality
  • Bachelor’s Degree in a STEM related field or equivalent professional experience
  • Proven ability to influence decision-making at all levels across an organization
  • Familiarity with enterprise software development in a B2B2C environment including an understanding of how to build platforms that scale
  • Naturally curious individuals who enjoy discovering how things work and finding ways to improve upon them
  • Humble attitudes and a penchant for solving hard problems
  • Experience in startup environments is a plus!
Benefits
  • Competitive medical, dental, and vision coverage
  • Competitive 401(k) Plan with a generous company match
  • Flexible Time Off/Paid Time Off, 12 paid holidays
  • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
  • Mental Health and Wellness benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementservice delivery optimizationenterprise software developmentB2B2Cplatform scalability
Soft Skills
leadershipinfluence decision-makingcuriosityproblem-solvingcommunication
Certifications
Bachelor’s Degree in STEM