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Customer Service Representative, Bilingual – Spanish
TranscardCustomer Service Representative providing assisting with customer inquiries for Transcard's embedded payment solutions. Delivering a best-in-class customer support experience while working remotely.
About the role
Key responsibilities & impact- Assumes responsibility for the effective and professional completion of call center representative functions
- Receives customer telephone questions and complaints in a professional manner
- Answers inbound calls in a timely manner
- Responds to customer inquiries
- Provides personalized customer service by responding to the needs of the customer
- Manages and updates customer profile with the status of each customer
- Coordinate with departments to achieve customer satisfaction
- Build customer loyalty by meeting customer expectations
- Evaluate problems of the customers and provide logical lasting solutions
- File disputes for customers in accordance with Regulation E
- Replies to all corresponding email
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management
- Keeps supervisor informed of significant problems
- Corresponds with Fraud Department of potential fraudulent activity
- Maintains effective working relations with the operations department
Requirements
What you’ll need- Customer Service Experience
- English and/or Bilingual (English & Spanish)
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Ability to share work among a customer service team
- Attentiveness and patience
- Time-management skills
Benefits
Comp & perks- Medical, Dental, & Vision
- 401(k) Match!
- Paid Time Off
- Life-Disability Insurance
- and more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer service skillsinterpersonal skillsanalytical skillsproblem-solving skillsmultitasking skillsorganizational skillsattentivenesspatiencetime-management skills