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Customer Service Representative, Bilingual – Spanish, Part-Time
TranscardCustomer Service Representative for Payments company conducting customer inquiries and providing effective support to enhance customer satisfaction. Ensuring seamless coordination between departments for optimal service.
About the role
Key responsibilities & impact- Assumes responsibility for the effective and professional completion of call center representative functions.
- Receives customer telephone questions and complaints in a professional manner.
- Answers inbound calls in a timely manner.
- Responds to customer inquiries.
- Provides personalized customer service by responding to the needs of the customer.
- Manages and updates customer profile with the status of each customer.
- Coordinate with departments to achieve customer satisfaction.
- Build customer loyalty by meeting customer expectations.
- Evaluate problems of the customers and provide logical lasting solutions.
- File disputes for customers in accordance with Regulation E.
- Replies to all corresponding email.
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
- Keeps supervisor informed of significant problems.
- Corresponds with Fraud Department of potential fraudulent activity.
- Maintains effective working relations with the operations department.
Requirements
What you’ll need- Customer Service Experience.
- English and/or Bilingual (English & Spanish).
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily.
- Ability to share work among a customer service team.
- Attentiveness and patience.
- Time-management skills.
Benefits
Comp & perks- Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experienceRegulation E compliance
Soft Skills
interpersonal skillsanalytical skillsproblem-solving skillsmultitasking skillsorganizational skillsattentivenesspatiencetime-management skills