Lead the design and development of enterprise-wide solutions that directly impact agent productivity and business growth.
Architect API-first integrations, evaluate and implement SaaS platforms, and build scalable cloud-native applications using our preferred technology stack.
This role focuses heavily on SaaS platform integrations, third-party vendor collaboration, and creating unified experiences for diverse agent personas from new recruits to executive leaders.
Design and implement SaaS-first integration strategies, prioritizing platform evaluation and integration over custom development
Architect API-first solutions that enable seamless connectivity between agent tools, carrier systems, and business platforms
Lead technical evaluation and integration of enterprise SaaS platforms (Salesforce, ServiceNow, Fidelity, Rightbridge, Equisoft, Broadridge) to support agent workflows
Collaborate with and lead third-party vendors to build joint integrations that enhance agent productivity and reduce manual processes
Recommend solutions which take into consideration costs, business needs, and system impacts.
Serve as a subject matter expert for a wide range of areas, applications, and technologies;
Develop scalable cloud-native applications on AWS that support 200k+ concurrent users and business growth targets
Translate agent workflow requirements into technical solutions that improve first-call resolution rates and reduce support complexity
Learn and keep pace with the latest advances in the field and rapidly grasp new technologies to support the environment and contribute to project deliverables.
Implement event-driven architectures and microservices that support real-time agent performance insights and business analytics
Mentor development teams on modern .NET 8+ practices, minimal APIs, and cloud-native design patterns
Drive DevOps practices and CI/CD automation to accelerate delivery of agent-facing capabilities.

Requirements

Bachelor’s degree in Computer Science, Engineering, or equivalent experience
6+ years of .NET development experience with expertise in .NET 8+ and C# 12+, including minimal APIs and modern framework features
Proven experience evaluating, integrating, and optimizing enterprise SaaS platforms (Salesforce, ServiceNow, Fidelity, Rightbridge, Equisoft, Broadridge)
5+ years of experience and expertise in database design techniques and philosophies (e.g. RDBMS, Document, Star Schema, Kimball Model)
Strong background in API-first design and development, including RESTful APIs, OpenAPI specifications, and API gateway patterns
3+ years of AWS cloud-native development experience using services like Lambda, ECS, API Gateway, EventBridge, and DynamoDB
5+ years of experience with microservices architecture, event-driven design, and distributed systems at enterprise scale
Understanding of agent workflows, business process automation, and user experience optimization for field productivity
Knowledge of financial services industry regulations, compliance requirements, and data security standards
Experience with database design and optimization for both relational (PostgreSQL) and NoSQL (DynamoDB) systems
Proficiency with modern DevOps practices including CI/CD pipelines, containerization (Docker/Kubernetes), and infrastructure as code
Strong analytical and problem-solving skills with a focus on scalable, maintainable solutions
Excellent communication skills for collaborating with business stakeholders, vendors, and distributed development teams.

Benefits

Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Health and Work/Life Balance Benefits
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

.NET 8+C# 12+API-first designRESTful APIsAWSmicroservices architectureevent-driven designdatabase designSaaS platform integrationDevOps practices

Soft Skills

analytical skillsproblem-solving skillscommunication skillsmentoringcollaborationleadershipuser experience optimizationbusiness process automationtechnical evaluationcost analysis

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Engineering