Transaction Network Services (TNS)

Voice Product Manager

Transaction Network Services (TNS)

full-time

Posted on:

Location Type: Remote

Location: Remote • Kansas, Pennsylvania, Texas, Virginia, Washington • 🇺🇸 United States

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Salary

💰 $150,000 - $175,000 per year

Job Level

SeniorLead

Tech Stack

VoIP

About the role

  • Deliver business value to drive sales, improve efficiency, and improve customer satisfaction
  • Be the leader in delivering value, strategic vision and product roadmaps for your designated products and services
  • Support business reviews and have the ability to present across all levels of the organization
  • Drive the product lifecycle from market development to market decline
  • Create product/business plans to determine product and service feasibility
  • Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs
  • Develops and executes strategic plans in support of key objectives derived from the Balanced Scorecard
  • Drives business growth by applying domain expertise to provide thought leadership and translate vision into action
  • Evaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms to inform the strategy for the product
  • Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the roadmap
  • Drives product development by reviewing performance and directing work efforts of solution architects, development, and operations to ensure products are aligned with product vision
  • Identifies goals, metrics, and appropriate analytics to measure the performance of the product and its individual features, and continually makes recommendations and refinements to the product based on learnings
  • Resolve issues within or across product teams that may impair teams form delivery of a quality product in order to meet strategic, financial, and technical goals
  • Drives operational excellence to create internal customer satisfaction and meet product metrics while prioritizing customer needs
  • Works across legal teams to develop, review and execute customer and third party partner contracts
  • Create Non-Disclosure Agreements based on specific needs

Requirements

  • BS degree in Telecom or Business, MBA Preferred
  • More than 10 years’ experience in Product Management domain
  • Strong background in Mobile and Fixed telecom networks
  • Background in SS7 & SIP call flows and interworking of the PSTN
  • Well versed in the STIR-SHAKEN ecosystem
  • Understanding telecom infrastructure and design
  • Experience working UCaaS and VoIP Platforms
  • Mobile and Desktop Soft Clients
  • Call Recorder network functionality
  • Collaboration Integration (TEAMS, ZOOM, Webex, etc.)
  • Contact Center Solution Sets
  • Work with Tier 1 to Tier 4 Service Providers
  • 15+ years in the Communications industry, or other relevant industry experience
  • Excellent written and communication skills
  • Strong verbal communication skills and written presentation skills
  • Strong experience with MS Office Suite (word, power point, excel & Visio)
Benefits
  • medical and dental coverage
  • life insurance
  • paid holidays and vacations
  • a 401K plan with company match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Product ManagementMobile telecom networksFixed telecom networksSS7 call flowsSIP call flowsPSTN interworkingSTIR-SHAKEN ecosystemUCaaSVoIP PlatformsContact Center Solutions
Soft skills
LeadershipStrategic visionCommunication skillsPresentation skillsAnalytical skillsProblem-solvingCollaborationCustomer satisfaction focusOperational excellenceBusiness acumen
Certifications
BS degree in TelecomBS degree in BusinessMBA