Technical Support Engineer – Quickcharge

Transact Campus

Technical Support Engineer troubleshooting customer issues using various tools and techniques at Transact+CBORD. Collaborating effectively with clients to resolve moderately complex problems in a timely manner.

Posted 6/5/2026full-timeAlbany • New York • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLtroubleshootingnetwork analysisWindows ServerLinuxHTTPHTTPSAPIsweb browsersquery writing

Soft Skills

analytical skillsproblem solvinginterpersonal skillscustomer service orientationpatienceempathyindependencetime managementcommunication skillsadaptability

Tools & Technologies

WiresharkMicrosoft Internet Information Systemsticketing systemsthird-party toolsknowledge baseMicrosoft WindowsLinux server environmentsnetwork browsersclient communication toolsproduct feedback systems

Industry Keywords

technical supportsoftware troubleshootingInformation TechnologyEngineeringcustomer feedbackoperational processesincident managementcase managementclient relationshipsproblem resolution

Tech Stack

Tools & technologies

LinuxSQL

About the role

Key responsibilities & impact

Receives and records incident related information using a variety of tools, techniques and procedures.
Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems.
Uses judgment within defined practices and procedures.
Uses knowledge and skills to address customers’ needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer.
Troubleshooting with tools and techniques, including network browsers, through Wireshark (or equivalent), Microsoft Windows Server analysis using built-in and third-party tools, SQL database analysis, HTTP/HTTPS, APIs, web browsers, and Microsoft Internet Information Systems analysis, and more.
Maintains customer relationships by handling their questions and concerns with speed and professionalism.
Establishes priorities and communicates effectively with clients.
Overcomes constraints to resolve client issues and meet established deadlines.
Actively contributes to a knowledge base that improves the effectiveness of the team, and information available to our clients.
Communicate with product teams on customer feedback and help develop longer-term improvement options.
Acting as primary contact for assigned clients with respect to product company performance and operational processes.

Requirements

What you’ll need

2-4 years of technical support or software troubleshooting experience
Practical experience in Information Technology, Engineering, or related technical field
Strong analytical, problem solving and interpersonal skills
Experience with SQL databases and basic query writing
Familiarity with Windows and/or Linux server environments
Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
Customer service orientation with patience and empathy
Ability to work independently and manage multiple cases simultaneously
Willingness to learn new technologies and adapt to changing environments
Excellent written and verbal communication skills
Comfortable troubleshooting technical issues via phone/email/ticketing/chat

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development