Transact Campus

Director, Client Success – Healthcare

Transact Campus

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Lead, mentor, and develop a team of 7–8 Client Success Managers.
  • Conduct regular coaching sessions, account reviews, and performance evaluations.
  • Build a high-performance culture focused on accountability, outcomes, and continuous improvement.
  • Ensure structured Success Plans are developed and executed for key accounts.
  • Proactively identify at-risk accounts and implement recovery strategies.
  • Partner with Sales to drive renewals and expansion opportunities.
  • Participate in executive-level business reviews and strategic planning sessions.
  • Build trusted relationships with healthcare leaders including Directors of Food & Nutrition, VP Support Services, and CIOs.
  • Support large-scale transformation initiatives and solution migrations as needed.

Requirements

  • 8+ years of experience in Customer Success, Account Management, or SaaS revenue leadership roles.
  • 3+ years of experience leading high-performing teams, specifically in Account Management, Client Success, or Sales function.
  • Demonstrated success driving retention, NRR growth, and expansion within enterprise and middle market accounts.
  • Strong executive presence and ability to influence VP & C-suite stakeholders.
  • Experience within healthcare technology, hospital operations and/or food service preferred.
  • Excellent analytical, communication, and leadership skills.
Benefits
  • Flexible time off to include paid holidays and volunteer time.
  • Robust health, dental, and vision insurance plans on your first day of employment
  • Employer-paid life insurance/AD&D/short-term and long-term disability insurance
  • Comprehensive employee assistance program (EAP)
  • Flexible spending account (FSA) or health savings account (HSA)
  • Matched 401(k)
  • Employee stock purchase plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSaaS revenue leadershipRetention strategiesNRR growthPerformance evaluationsCoachingStrategic planningSolution migrationsTransformation initiatives
Soft Skills
LeadershipMentoringCommunicationAnalytical skillsInfluencingBuilding relationshipsAccountabilityContinuous improvementHigh-performance cultureExecutive presence