Manager, Client Success – Healthcare
Transact Campus
full-time
Posted on:
Location Type: Remote
Location: Arizona • Illinois • United States
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About the role
- Lead, mentor, and develop a team of 7–8 Client Success Managers.
- Ensure structured Success Plans are developed and executed for key accounts.
- Proactively identify at-risk accounts and implement recovery strategies.
- Participate in executive-level business reviews and strategic planning sessions.
- Collaborate with Sales to create winning account plans, growth strategies, and cohesion across teams.
- Monitor customer health metrics and team productivity indicators.
- Drive consistent execution of Quarterly Business Reviews and strategic account planning.
Requirements
- 8+ years of experience in Customer Success, Account Management, or SaaS revenue leadership roles.
- 3+ years of experience leading high-performing teams, specifically in Account Management, Client Success, or Sales function.
- Demonstrated success driving retention, NRR growth, and expansion within enterprise and middle market accounts.
- Strong executive presence and ability to influence VP & C-suite stakeholders.
- Experience within healthcare technology, hospital operations and/or food service preferred.
- Excellent analytical, communication, and leadership skills.
Benefits
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and vision insurance plans on your first day of employment.
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
- Comprehensive employee assistance program (EAP).
- Flexible spending account (FSA) or health savings account (HSA).
- Matched 401(k).
- Employee stock purchase plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementSaaSRetentionNRR growthEnterprise accountsMiddle market accountsStrategic planningQuarterly Business ReviewsHealth metrics
Soft Skills
LeadershipMentoringCommunicationAnalytical skillsExecutive presenceInfluencing stakeholdersCollaborationStrategic thinkingProblem-solvingTeam productivity