Transact Campus

Customer Success Manager – Hospital Operations, Food Services

Transact Campus

full-time

Posted on:

Location Type: Remote

Location: Arizona • Illinois • United States

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Tech Stack

SFDC

About the role

  • Our CSM manages a portfolio of middle market healthcare food service accounts, which typically present a balance of operational and strategic needs.
  • Work with our Sales and Implementation team members to generate seamless handoffs between groups: Confirming and aligning business goals and expected outcomes.
  • Defining the strategy, key metrics and milestones via Client Success Plans.
  • Identify the key buyers, influencers and decision makers within our clients’ organization and understand their roles, workflows, and how each contribute to the organization's success.
  • Address any post-implementation changes uncovered through client consultation and discovery calls.
  • Develop adoption rollout strategy to lead clients through the adoption process and overall customer engagement throughout their life.
  • Lead change management initiatives to educate and coach clients on the why and what of these new workflows and initiatives.
  • Proactively inquire and address challenges they’re facing that’s preventing them from achieving their goals.
  • Identify opportunities for process improvement through client chairside and optimization sessions, led over web-based software or on-site with client.
  • Create and deliver Business Reviews (on-site and over the phone) in order to share the quantitative value our solutions are delivering to our clients, generating discussion w/ key stakeholders and decision makers about their progress and challenges.

Requirements

  • Bachelor’s degree from a 4-year accredited college or university.
  • 4-6 years in Account Management and/or 5-8 years in Relationship Management, Customer Success or Strategist role, preferably at a software/HW/technology provider.
  • Skilled at building lasting relationships with customers and providing superior value and follow up.
  • Excellent presentation, written and oral communication skills.
  • Adaptable to frequent change.
  • Strong technical aptitude.
  • Ability to learn quickly, multi-task, and handle complex matters with no supervision and with excellent communication.
  • Experience in hospital operations solutions is a HUGE plus.
  • Intermediate/advanced knowledge in Word, Excel, Power Point and Outlook.
  • Working knowledge of SalesForce.com or similar CRM system.
Benefits
  • Employer paid Life Insurance / AD&D / Short-Term Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
  • Access to FSA Plans & Commuter Benefit Plans
  • 401(k) Savings Plan where the Company Match of $0.50 for each $1 you contribute on the first 8% of pay. Both your contribution and the company contribution are immediately 100% vested.
  • Access to the Roper Employee Stock Purchase Plan
  • Paid Parental Leave Program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementrelationship managementcustomer successstrategist rolehospital operations solutionspresentation skillswritten communicationoral communicationtechnical aptitudeprocess improvement
Soft Skills
building relationshipsproviding valueadaptabilitymulti-taskinghandling complex matterscoachingchange managementclient engagementproblem-solvingcommunication
Certifications
Bachelor's degree