Transact Campus

Product Manager, Payments Platform

Transact Campus

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Define and execute the product strategy and roadmap for the payments for all of Illumia’s gateway and acquiring services.
  • Prioritize features, enhancements, and product innovations based on business objectives, customer feedback, and market trends.
  • Align product development with business goals and regulatory requirements.
  • Own delivery of features and enhancements across payment workflows including authorization, settlement, reconciliation, refunds, fee handling, and error management.
  • Partner closely with Product Owners and Engineering to define scope, acceptance criteria, and sequencing.
  • Ensure solutions meet reliability, scalability, and compliance expectations.
  • Drive features from discovery through launch, validation, and iteration.
  • Develop and maintain strong working knowledge of core payment concepts (authorization, capture, settlement, declines, retries, batching, etc.).
  • Understand how internal systems and external payment partners (processors, acquirers, gateways) interact.
  • Clearly explain technical and payment concepts to both technical and non-technical stakeholders.
  • Support integration of new acquiring capabilities, payment methods, or partner services.
  • Understand and analyze operational payment metrics such as authorization rates, declines, error rates, latency, and Illumination failures.
  • Use data to identify issues, prioritize improvements, and inform delivery decisions.
  • Partner with Engineering and Operations to validate root causes and measure impact of changes.
  • Operate with working knowledge of PCI DSS, NACHA, card brand rules, and partner compliance requirements.
  • Identify and surface risks related to security, compliance, or operational exposure.
  • Partner with Risk, Compliance, and Legal teams to ensure issues are addressed early and appropriately.
  • Work day-to-day with Engineering, QA, and Operations to deliver payment capabilities.
  • Provide clear, regular updates on delivery status, risks, and outcomes to product leadership and project teams.
  • Tailor communication style and artifacts (written, visual, verbal) to technical and business audiences.
  • Engage with select customers and payment partners to gather feedback and validate needs.
  • Support QA and UAT activities to ensure functional correctness and operational readiness.
  • Participate in limited customer pilots and phased rollouts to validate changes before full release.

Requirements

  • Bachelor’s degree in business, Engineering, Computer Science, or related field.
  • 5+ years of product management experience in payments, fintech, or e-commerce.
  • Strong understanding of end-to-end payment flows, including authorization, capture, settlement, reconciliation, refunds, fee handling, and error management.
  • Familiarity with payment gateways, acquiring models, processors, and third-party payment partners.
  • Ability to translate business and regulatory requirements into clear product features and requirements.
  • Comfort operating in strategic discussions, connecting day-to-day delivery decisions to broader product, business, and platform goals.
  • Strong outcomes-driven mindset, with a focus on measurable impact (e.g., reliability, conversion, efficiency, risk reduction) rather than output alone.
  • Proven execution and delivery discipline in partnership with Engineering, QA, and Operations teams.
  • Experience tracking and interpreting operational payment metrics such as authorization rates, declines, error rates, latency, and Illumination failures.
  • Ability to use data to identify issues, prioritize work, and evaluate the impact of delivered solutions.
  • Working knowledge of PCI DSS, NACHA, card network rules, and related compliance requirements.
  • Ability to identify and escalate security, compliance, or operational risks early and collaborate on mitigation.
  • Clear, effective communicator across technical and business audiences, both verbally and in writing.
  • Experience collaborating cross-functionally and influencing outcomes without formal authority.
  • Comfort engaging directly with customers and external partners to gather feedback, validate changes, and support pilots or phased rollouts.
  • Bias toward practical problem-solving, operational reliability, and continuous improvement over process overhead.
  • Demonstrates a growth mindset by actively seeking feedback, learning from delivery outcomes, and continuously building deeper technical, domain, and decision-making expertise over time.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementpayment flowsauthorizationsettlementreconciliationrefundsfee handlingerror managementoperational payment metricsdata analysis
Soft Skills
communicationcollaborationproblem-solvingstrategic thinkingoutcomes-driven mindsetinfluencingcustomer engagementfeedback gatheringadaptabilitygrowth mindset
Certifications
Bachelor's degree in businessBachelor's degree in EngineeringBachelor's degree in Computer SciencePCI DSS compliance knowledgeNACHA compliance knowledge