Transact Campus

Technical Account Manager

Transact Campus

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

SQL

About the role

  • Deliver proactive, customer success-focused technical support to our paid support customers
  • Identify opportunities to prevent recurring issues and optimize technology investments
  • Analyze patterns, implement preventative solutions, and help customers maximize value
  • Provide consultative discussions about process improvements, system optimization, and user enablement strategies
  • Collaborate with customers to implement preventative measures and process improvements
  • Contribute to value-added service offerings and premium support methodologies
  • Serve as a strategic advisor who helps paid support customers achieve better outcomes

Requirements

  • 2-4 years of technical support experience with demonstrated customer success orientation
  • Strong analytical skills with ability to identify patterns and trends from support data
  • Proven experience in customer-facing roles with consultative problem-solving approach
  • Advanced troubleshooting skills with focus on root cause analysis and prevention
  • Excellent communication skills with ability to present strategic recommendations to customer stakeholders
  • Experience with SQL databases and basic data analysis capabilities
  • Understanding of enterprise software architecture and system optimization principles
  • Customer success mindset with focus on proactive relationship management
  • Ability to think strategically about customer outcomes and value demonstration
  • Strong organizational skills for managing multiple customer optimization initiatives
Benefits
  • Flexible time off to include paid holidays and volunteer time
  • Robust health, dental, and vision insurance plans on your first day of employment
  • Employer-paid life insurance/AD&D/short-term and long-term disability insurance
  • Comprehensive employee assistance program (EAP)
  • Flexible spending account (FSA) or health savings account (HSA)
  • Matched 401(k)
  • Employee stock purchase plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportanalytical skillstroubleshootingroot cause analysisSQL databasesdata analysisenterprise software architecturesystem optimization
Soft skills
customer success orientationconsultative problem-solvingcommunication skillsstrategic thinkingrelationship managementorganizational skills