Senior Technical Support Engineer
Transact Campus
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
SQL
About the role
- Handle most complex technical challenges as a subject matter expert
- Lead critical issue resolution and collaborate directly with Engineering teams
- Contribute to the strategic direction of support processes
- Resolve escalated technical issues that others cannot solve
- Develop advanced troubleshooting procedures
- Mentor Technical Support Engineers and Associates
- Participate in product development discussions
- Represent the support perspective in cross-functional initiatives
Requirements
- Practical experience in Information Technology, Engineering, or related technical field
- 4-7 years of progressive technical support experience with increasing complexity
- Advanced troubleshooting skills across multiple technology stacks
- Proven mentoring and knowledge transfer capabilities
- Experience leading critical issue resolution and customer crisis management
- Strong SQL skills including complex query writing and performance optimization
- Deep understanding of enterprise software architecture and integrations
- Experience with API development/troubleshooting and web services
Benefits
- Flexible for critical issue response including after-hours and weekend availability
- Opportunities to present at industry conferences
- Advancement paths to Lead Support Engineer, Customer Engineering, or management roles
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
advanced troubleshootingSQLAPI developmentweb servicesenterprise software architectureperformance optimizationcomplex query writingtechnical supportinformation technologyengineering
Soft skills
mentoringknowledge transfercollaborationcritical issue resolutioncustomer crisis managementstrategic directionproblem-solvingleadership