Customer Success Manager I

Trane Technologies

Customer Success Manager retaining and growing enterprise client relationships for Trane Technologies’ sustainable climate technology solutions. Driving platform adoption, ROI, and customer success post-implementation.

Posted 8/25/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $73,213 - $101,675 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and consultative selling, with a strong ability to communicate business and technical value effectively. Proven track record in fostering client adoption and ensuring customer success through strategic insights and proactive engagement.

Highest-signal resume keywords

Client Relationship ManagementConsultative SellingCustomer SuccessCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consulting ExperiencePre-Sales ExperienceAccount MonitoringROI CommunicationProduct Functionality Understanding

Soft Skills

Interpersonal SkillsProactive AttitudeTeam CollaborationAmbitionCuriosity

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Client EngagementEnterprise Client RelationshipsBusiness Decision MakersIT Decision MakersCustomer Insights

About the role

Key responsibilities & impact

Maintain strong client relationships and act as the main point of contact post-implementation.
Understand client requirements to successfully execute business objectives and ensure client success.
Act as the trusted partner for assigned clients on use cases and product functionality.
Deliver and communicate ROI throughout the customer lifecycle.
Monitor account activity to identify usage trends, assess risks, and identify needs for additional products and support.
Provide customer insights to ensure clients get the most out of the platform.
Foster adoption by raising client awareness and leveraging new product features and functionality.
Maintain consistent records of client engagement, issues, and resolutions through internal and external communication.

Requirements

What you’ll need

Bachelors Degree or equivalent work experience.
2+ years of experience in consultative selling or customer success.
Experience in consulting or pre-sales; experience in both is ideal.
Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.
Desire to better understand both business and technology solutions.
Ambition and curiosity; resourceful, bright, proactive, and able to work independently and as part of a team.
Exceptional organizational and planning skills.
Solid verbal and written communication skills; able to communicate business and technical value to all levels of management.
Email/phone etiquette and presentation skills.
Proven record of retaining and growing multiple enterprise client relationships.
Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.

Benefits

Comp & perks

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
401K match up
Educational and training opportunities through company programs
Tuition assistance
Student debt support