Key Accounts Service Project Manager

Trane Technologies

Key Accounts Service Project Manager delivering HVAC service solutions for Trane Technologies. Managing service fulfillment, customer accounts, vendors, and project outcomes across North America.

Posted 8/21/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSeniorLead💰 $90,900 - $130,060 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing service fulfillment processes and achieving operational excellence for Key Account customers, with a strong focus on HVAC systems and project management. Proven ability to lead cross-functional teams, ensure compliance, and drive performance improvements through effective communication and problem-solving.

Highest-signal resume keywords

Project ManagementHVAC Systems KnowledgeLean MethodologyCustomer Relationship ManagementContract Negotiation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Fulfillment ProcessesBacklog AnalysisWIP ManagementQuality StandardsData AnalysisReport WritingTechnical Documentation InterpretationPerformance AppraisalCorrective Action ImplementationProcess Monitoring

Soft Skills

Effective CommunicationProblem SolvingLeadershipCollaborationPresentation Skills

Industry Keywords

Key Account ManagementVendor ComplianceService OperationsBusiness ObjectivesCustomer ReportingThird-Party Provider CoordinationTemperature EquipmentGovernmental RegulationsService Growth OpportunitiesProject Completion Monitoring

About the role

Key responsibilities & impact

Function as a Services Team Customer Leader for assigned Key Account(s)
Administer, implement, and manage service fulfillment processes for operational excellence
Manage service offering performance for Key Account customers in North America
Establish and achieve account and business objectives
Ensure quality standards for service operation processes and work execution
Achieve mission objectives involving profit and resource management, including backlog analysis, WIP, and overhead management
Lead transition and rollout meetings with customers and Trane teams
Monitor, measure, and modify processes and measurements to meet customer and business objectives
Ensure customer reporting is accurate and timely
Work with Trane field offices and third-party providers to obtain quotes, negotiate contracts, and deliver business results
Maintain vendor approval and compliance
Liaise among customers, business units/corporate, and service teams to resolve issues
Coordinate with sales on project handoffs
Conduct service-account performance appraisals and recommend improvements or service growth opportunities
Investigate customer concerns, implement corrective action, and communicate resolutions
Oversee investigations for assigned customers
Review project measurements and monitor projects through completion
Collaborate across business streams and business units
Travel up to 10%

Requirements

What you’ll need

Bachelor’s Degree in Engineering, Business, or applicable field; or a minimum of seven (7) years of project management, equipment, HVAC or related experience; or an equivalent combination of education and experience
Familiarity with HVAC systems and temperature equipment preferred
Ability to read, analyze, and interpret plans, specifications, contract documents, control drawings, service bulletins, technical procedure manuals, equipment specifications, and governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from leadership, customers, and service personnel
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to communicate results both internally and externally
Demonstrated knowledge of lean methodology and its application preferred but not required
Up to 10% travel

Benefits

Comp & perks

Health insurance for employees and family, with holistic wellness programs and incentives
Fertility coverage
Adoption/surrogacy assistance
Up to 15 vacation days
Paid holidays
Sick leave
Volunteer leave
Parental leave
401(k) match
Educational and training opportunities through company programs
Tuition assistance
Student debt support