Service Operations Manager – Key Accounts

Trane Technologies

Service Operations Manager leading HVAC key-account service operations at Trane Technologies. Driving service growth, project-manager development, customer satisfaction, and operational excellence.

Posted 8/21/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $117,673 - $189,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing service repair operations, driving service agreement growth, and ensuring customer satisfaction. Possesses project management skills and technical expertise in HVAC or related fields to effectively oversee service teams and improve operational processes.

Highest-signal resume keywords

HVAC ExperienceProject Management SkillsTeam LeadershipService Agreement ManagementStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementTechnical Systems ExpertiseService CoordinationRevenue ForecastingPerformance Management

Soft Skills

CoachingCommunicationProblem-SolvingCustomer Satisfaction FocusTeam Development

Tools & Technologies

Microsoft ApplicationsSalesforce

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Service RepairService AgreementsEmergency RepairsInstallationMaintenance Contracts

About the role

Key responsibilities & impact

Provide leadership for Service Repair, Upgrades/Enhancements, Service Agreements, and new equipment installation throughout the customer relationship
Work with sales to provide timely service agreement pricing and support contract pricing on parts and service
Oversee field service coordination, service project managers, and customer satisfaction
Assist with P&L preparation and provide monthly revenue forecasting
Drive service agreement base growth and repair, installation, and service turnkey growth with the acquisition team
Manage risk in service work areas
Oversee service coordination for emergency repairs, maintenance contracts, scheduled work, upgrades, installations, replacement components, and long-term service agreements
Attract, coach, counsel, train, and develop service project managers
Drive continuous improvement through performance management and technical product training
Manage expense budgets for the service project manager team
Create and ensure adherence to standard service work processes
Improve transactional processes affecting customer experience and overall customer satisfaction
Ensure compliance with SLAs for Key Account customers

Requirements

What you’ll need

5+ years experience in HVAC or a related field, technical systems, equipment, or skilled trades
3+ years experience managing and coaching large teams and organizing work schedules
Project management skills to oversee and drive successful project execution for startups and customer requests
Tech-savvy with expertise in Microsoft applications
Salesforce experience considered an asset
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations in the previous 3 years
Proven, seasoned people leader with demonstrated ability to foster a positive, high-performance culture while coaching, developing, and retaining talent
Strong strategic planning and execution experience
Ability to assess business needs, identify opportunities, and implement effective service strategies
Strong technical aptitude or experience in HVAC or a related industry is a plus
Up to 15% travel
Safety Sensitive role may require passing additional drug screening

Benefits

Comp & perks

Health insurance for you and your family
Holistic wellness programs with generous incentives
Fertility coverage
Adoption/surrogacy assistance
Up to 15 vacation days
Paid holidays
Sick leave
Volunteer leave options
Parental leave options
401K match
Educational and training opportunities through company programs
Tuition assistance
Student debt support