Dealer Order Management Specialist

Trane Technologies

Dealer order specialist supporting HVAC customers with pricing, availability, system matching, and order fulfillment. Managing orders end-to-end for Trane Technologies’ sustainable climate solutions.

Posted 8/14/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $31,600 - $44,765 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in order management, customer engagement, and problem-solving within a sales environment. Proficient in processing customer orders and collaborating with teams to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Order ManagementCustomer EngagementProblem-Solving SkillsVerbal And Written CommunicationCustomer Focus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingPricing IdentificationSystem SolutionsOrder EntryOrder Reporting

Soft Skills

Excellent CommunicationListening SkillsChange-Oriented Approach

Tools & Technologies

Operating System Functionality

Certifications & Qualifications

Associate’s DegreeBachelor’s Degree

Industry Keywords

Customer ServiceInside SalesOutside SalesIndustrial Environment

About the role

Key responsibilities & impact

Serve as the front-line contact for customers and internal sales partners on dealer order management inquiries
Identify models, find pricing and availability, match HVAC systems, and offer system solutions
Drive customer engagement and own resolution from initial order request through post-delivery
Collaborate and follow up with multiple teams to deliver customer needs
Respond to and resolve order management inquiries
Support model identification, pricing, availability, system match-ups, promotions, and system solutions
Process customer orders, including promise dates and order entry
Manage orders from placement to invoicing through phone, email, text, and chat
Run order reports, fix misses and holds, and close open orders and returns
Use operating-system functionality to support order fulfillment and customer activity
Refer to and create standard work to maximize efficiency
Participate in continuous improvement activities to improve order flow and customer experience
Attend team meetings, manager meetings, and trainings

Requirements

What you’ll need

Associate’s Degree required
Bachelor’s Degree preferred
2–3 years of experience in customer service, inside sales, and/or outside sales, preferably in an industrial environment
Excellent verbal and written communication skills, including listening
Customer focus
Change-oriented approach
Problem-solving skills

Benefits

Comp & perks

Health insurance for you and your family
Holistic wellness programs with generous incentives
Fertility coverage
Adoption/surrogacy assistance
401K match up to 6%, plus an additional 2% core contribution (up to 8% company contribution)
15 vacation days
9 paid holidays
3 floating holidays
Sick leave
Volunteer leave options
Parental leave options
Educational and training opportunities through company programs
Tuition assistance
Student debt support
Flexibility to help balance life’s demands