Technical Support Engineer – Commercial Chiller Equipment

Trane Technologies

Technical Support Engineer troubleshooting and supporting Trane commercial chillers for a sustainable climate solutions company. Providing remote field guidance, data analysis, quality improvement, and customer support.

Posted 8/11/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesSeniorLead💰 $97,407 - $135,835 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and servicing HVAC systems, particularly Trane chillers, while ensuring high standards of customer satisfaction and quality improvement. Proficient in data analysis and problem-solving to support operational excellence and product development.

Highest-signal resume keywords

HVAC Equipment ServicingChiller TroubleshootingData AnalysisCustomer SupportQuality Improvement Projects

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Complex Refrigeration SystemsUnderstanding Temperature and Pressure TheoriesBasic Electrical TheoriesChiller Service ReportingData-Driven Decision MakingTrane Unitary Commercial Products KnowledgeLarge Unitary Products KnowledgeBAS Systems KnowledgeProfessional Training on Trane EquipmentRemedy Software Management

Soft Skills

Problem Definition and AnalysisTeam CollaborationFlexibilityDecision MakingCustomer Relationship Management

Tools & Technologies

Microsoft OfficeHandheld ComputersSmartphonesIPads

Industry Keywords

HVACChillersField ServiceQuality AuditsProduct Improvement

About the role

Key responsibilities & impact

Provide technical service support for Trane Field Service Agencies, including travel to work sites when necessary
Troubleshoot commercial chillers remotely
Perform chiller service reports and chiller data analysis; organize reports and records to support data-driven decision making
Interact with Trane functional areas to provide customer support and achieve business unit objectives
Originate and technically review Help Center solutions
Travel up to 15% to troubleshoot, train, provide field support, and support new product development
Review and direct customer interaction for Trane chillers
Assist with root cause analysis and defect resolution
Author and review product literature and assist with training classes
Serve as subject matter expert for chiller components or applications and resource internal team members
Lead or participate on field quality problem-solving and field service communications teams
Ensure quality standards for technical service operations and customer satisfaction
Participate in quality audits, design review teams, and technology transfers
Identify field problem trends and provide information to Quality for product improvement
Drive quality improvement projects and participate in new product development as the voice of the field
Support Mission Critical customers with chiller startups, commissioning, and servicing, including support outside normal business hours when scheduled
Make data-informed decisions based on department goals and needs

Requirements

What you’ll need

10+ years of experience in servicing HVAC equipment and systems preferred but not required
Associate or bachelor's degree preferred but not required
Professional training on various Trane equipment
Ability to travel up to 10%
Ability to define problems, collect data, establish facts, and draw valid conclusions
Understanding and application of temperature, pressure, and basic electrical theories
Operating knowledge of Microsoft Office software
Working proficiency with handheld computers such as smartphones and iPads
Ability to manage support cases within Remedy software
Ability to meet the physical demands of typical HVAC equipment service routines
Ability to troubleshoot complex refrigeration and electrical systems
Current knowledge of Trane Unitary Commercial products, including installation, operation, maintenance, service, and repair
Knowledge of Large Unitary Products and BAS systems beneficial but not required
Ability to prioritize multiple high-priority customer cases
Flexibility to work extended hours occasionally
Ability to meet short- and long-term deadlines
Ability to meet the needs of internal and external customers
Ability to work regularly and dependably
Ability to function in a team environment
Ability to make decisions, learn, think rationally, and exercise good judgment

Benefits

Comp & perks

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives
Fertility coverage and adoption/surrogacy assistance
401K match up to 6%, plus an additional 2% core contribution, up to 8% company contribution
15 vacation days
9 paid holidays
3 floating holidays
Sick leave
Volunteer leave options
Parental leave options
Educational and training opportunities through company programs
Tuition assistance
Student debt support