Product Support Engineer – Building Services

Trane Technologies

Product Support Engineer supporting Trane’s sustainable HVAC chiller portfolio and service sales. Developing technical marketing content, pricing projects, configuring equipment, and advising on HVAC electrification.

Posted 8/6/2026full-timeLa Crosse • Colorado, North Carolina, Texas, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $75,700 - $135,835 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical and marketing support, effective communication with diverse stakeholders, and strong decision-making skills under pressure. Proficient in project management and new product development, with a focus on customer engagement and sales strategies.

Highest-signal resume keywords

Bachelor's Degree In Engineering2+ Years Of Engineering-Related Work ExperienceExcellent Oral And Written Communication SkillsPC And End-User Computer ProficiencyProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

TactfulnessAssertivenessEffective Decision-MakingInterpersonal SkillsTeam-Player Skills

Tools & Technologies

ExcelWordPowerPointCloud-Based Selection Software

Industry Keywords

Technical SupportSales SupportProduct DevelopmentCustomer InteractionPricing And QuotationMarketing ContentProcess Improvement

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide technical and marketing/sales support to the service sales field organization through phone/email support, direct customer interaction, product selection, pricing and quotation activity, new product development, marketing content, and customer factory visits
Travel to sales offices, corporate events, and customer sites in support of Trane Service, including presentations, sales discussions, and tradeshows
Establish product lines’ “selling story” and communicate it to service sales support, business unit functions, and field sales
Understand competitors’ products and strategies and communicate relevant information internally and to the field
Participate in creative thinking, team decision-making, and problem solving with cross-functional teams
Price projects and assist in bid strategies
Provide marketing, technical, systems, and applications support to peers, field sales, and external customers
Participate in or lead projects involving new product development, marketing/promotional/technical content, and improved sales tools
Support a professional, field- and customer-focused environment with performance measurements and process improvement
Assist with equipment configuration and software requirements to improve software capabilities
Train new service sales engineers in the Trane Graduate Training Program

Requirements

What you’ll need

Bachelor's degree in engineering or relevant industry work experience is required
2+ years of engineering-related work experience preferred
Excellent oral and written communication skills required
Ability to travel independently up to 10% of the time required
Tactfulness and assertiveness
Effective and clear decision-making under pressure
Ability to communicate effectively with customers, estimators, account managers, and internal customers
Success-oriented, self-starting, and able to manage time and priorities to meet goals and objectives
Highly developed interpersonal, communication, and team-player skills
PC and end-user computer proficiency, including Excel, Word, PowerPoint, and cloud-based selection software

Benefits

Comp & perks

Health insurance for you and your family from day one
Holistic wellness programs with generous incentives
Fertility coverage and adoption/surrogacy assistance
401K match up to 6%, plus an additional 2% core contribution, up to 8% company contribution
15 vacation days
9 paid holidays
3 floating holidays
Sick leave
Volunteer leave options
Parental leave options
Educational and training opportunities through company programs
Tuition assistance
Student debt support
Comprehensive benefits and programs
Flexible work location on Fridays