Technical Product Support Engineer

Trane Technologies

Remote Technical Product Support Engineer troubleshooting Trane/American Standard HVAC equipment. Supporting customers, warranty decisions, service documentation, and product improvement for a climate-solutions company.

Posted 8/4/2026full-timeRemote • Minnesota • 🇺🇸 United StatesSeniorLead💰 $105,228 - $146,720 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in HVAC equipment servicing, with a strong focus on troubleshooting complex refrigeration and electrical systems. Proficient in managing customer support cases and creating technical documentation to enhance customer experience and operational efficiency.

Highest-signal resume keywords

HVAC Equipment ServicingTroubleshooting Complex Refrigeration SystemsTechnical Support Case Management in ZendeskTrane Unitary Light Commercial Products KnowledgeExcellent Written and Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVAC Equipment ServicingTroubleshooting Complex Refrigeration SystemsUnderstanding of Temperature and Pressure TheoriesBasic Electrical TheoriesTechnical Documentation CreationProblem SolvingWarranty Claims ReviewData AnalysisStandard Work CreationNew Product Introduction Participation

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationTeam CollaborationStress ManagementDecision Making

Tools & Technologies

Microsoft OfficeHandheld ComputersZendesk

Certifications & Qualifications

Professional Training on Trane EquipmentAssociate's or Bachelor's Degree in Engineering

Industry Keywords

HVAC ProductsCustomer SupportService AlertsQuality EscapesBAS SystemsUnit ServiceabilityTechnical Literature

About the role

Key responsibilities & impact

Assist customers remotely through startup, operation, and diagnosis/troubleshooting of a wide variety of HVAC products
Determine root causes and best courses of action using experience, literature, people, and problem-solving skills
Make daily decisions about company resources needed to resolve customer issues
Manage relationships with manufacturing site teams and field offices
Monitor inbound technical support requests and maintain contact with customers until issues are resolved
Evaluate customer experience levels to ensure safe troubleshooting guidance
Document support work using predefined procedures
Create standard work and document solutions for internal and external use
Coordinate with internal teams on quality escapes, design errors, and Service Alerts or Bulletins
Participate in New Product Introduction projects, focusing on unit serviceability
Review warranty claims and recommend warranty coverage
Use technical support and warranty data for 9-step problem solving to reduce common failures
Create technical literature and end-user equipment startup guide content

Requirements

What you’ll need

12+ years of experience in servicing HVAC equipment and systems preferred but not required
Associate's or Bachelor's degree in an Engineering discipline preferred but not required
Professional training on various Trane equipment
Ability to travel up to 10%
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to understand and apply temperature, pressure, and basic electrical theories
Operating knowledge of Microsoft Office
Working proficiency with handheld computers such as smartphones and iPads
Ability to manage support cases in Zendesk
Excellent written and verbal communication
Ability to troubleshoot complex refrigeration and electrical systems
Current knowledge of Trane Unitary Light Commercial products, including installation, operation, maintenance, service, and repair
Additional knowledge of Large Unitary Products and BAS systems beneficial but not required
Ability to prioritize multiple high-priority customer cases
Flexibility to work extended hours occasionally
Ability to meet short- and long-term deadlines
Ability to meet the needs of internal and external customers
Ability to work regularly and dependably
Ability to function in a team environment
Ability to cope with stress and maintain a pleasant, cooperative temperament
Ability to make decisions, learn, think rationally, and exercise good judgment

Benefits

Comp & perks

Health insurance for you and your family, effective Day One
Holistic wellness programs with generous incentives
Fertility coverage
Adoption and surrogacy assistance
401(k) match up to 6%, plus an additional 2% core contribution (up to 8% company contribution)
15 vacation days
9 paid holidays
3 floating holidays
Sick leave
Volunteer leave options
Parental leave options
Educational and training opportunities through company programs
Tuition assistance
Student debt support
Flexibility to help balance life’s demands