Controls Support Specialist

Trane Technologies

Remote Controls Support Specialist providing on-demand technical support for HVAC systems. Assisting Key Accounts customers with diagnostics, troubleshooting, and programming services in a remote capacity.

Posted 8/2/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $44 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Building Automation Systems (BAS) diagnostics, troubleshooting, and programming, with a strong understanding of Trane HVAC systems. Effectively communicates technical information to diverse audiences and collaborates within remote teams to enhance system performance and customer satisfaction.

Highest-signal resume keywords

Building Automation System (BAS) DiagnosticsTrane HVAC Systems ExpertiseRemote Technical SupportCommunication Protocols KnowledgeSQL Database Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BAS TroubleshootingBAS ProgrammingHVAC MaintenanceTGE, TGP, TGP2 Application GuidesDigital Tools ProficiencyNetworking KnowledgeDiagnosticsTroubleshootingProcess AdherenceDocumentation Skills

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationSelf-DrivenAbility to Prioritize WorkGrowth Mindset

Industry Keywords

Building Automation SystemsHVACChiller SystemsTechnical SupportRemote Team Environment

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide on-demand and scheduled remote technical support services for Key Accounts customers in a technical service environment.
Perform remote Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup support.
Remotely inspect and evaluate BAS, HVAC, and chiller systems, delivering detailed reports on system operation and issue identification.
Communicate via telephone, instant messaging, and email with onsite Trane and third-party BAS and mechanical technicians, customers, customer representatives, and Trane internal teams.
Participate in technical and strategic account reviews with internal stakeholders.
Identify parts needed for repairs and coordinate with relevant teams for procurement.

Requirements

What you’ll need

Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls.
Proficiency in performing remote BAS diagnostics, troubleshooting, programming, and maintenance.
Expertise in TGE, TGP, and TGP2 abilities and application guides.
Advanced systems knowledge and proficiency in using digital tools.
Knowledge of networking, communication protocols, security, and basics of Ensemble, SQL Database, diagnostics, and troubleshooting.
Self-driven with the ability to effectively prioritize work in a queue.
Strong verbal and written communication skills, with the ability to clearly and effectively communicate with individuals across various controls and mechanical skill levels, from laypersons to highly skilled technicians.
Excellent process adherence and documentation skills for completing job paperwork, including time, progress, and cost data.
Ability to effectively function in a remote team environment, provide coaching and support for others as necessary, provide and accept constructive feedback, and a willingness to help others and grow by taking on new challenges.
A growth mindset to stay current on new products and identify and recommend system enhancements.
Flexibility to work overtime/weekends as required.
Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.

Benefits

Comp & perks

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
Educational and training opportunities through company programs along with tuition assistance and student debt support.