Analista de Customer Success – Bilíngue Pleno

Trakto

Customer Success Analyst managing B2B clients for Trakto, a Latin American design platform. Conducting onboarding, support, account management, reporting, and improvement initiatives.

Posted 8/7/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding and training, with a strong focus on proactive customer management and strategic planning. Proficient in handling multiple products and projects while delivering exceptional B2B customer service.

Highest-signal resume keywords

B2B Customer Service ExperienceFluent In English Or SpanishProactive Client ManagementExperience With Customer Support SoftwareStrategic Planning Implementation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Team CollaborationProactivity

Tools & Technologies

Customer Support SoftwareVideoconferencing ToolsEmail Communication

Industry Keywords

Client OnboardingCustomer ManagementTechnology Companies

About the role

Key responsibilities & impact

Realizar o onboarding e treinamentos específicos para os clientes e usuários
Atender os clientes em diversas plataformas (whatsapp, software de atendimento, email, etc)
Fazer a gestão da sua carteira de clientes de maneira ativa e personalizada, mantendo uma postura proativa
Realizar e implementar o planejamento estratégico das rotinas que estão sob sua responsabilidade
Elaborar relatórios e reports periódicos
Implementar soluções e melhorias
Estar apto(a) para lidar com múltiplos produtos e projetos

Requirements

What you’ll need

Trabalhar bem em equipe
Conhecer softwares de atendimento (videoconferência, e-mail...)
Ser proativo
Possuir experiência em atendimento de clientes B2B
Inglês ou Espanhol - fluentes
Possuir experiência em empresas de tecnologia

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Trakto Website LinkedIn All Job Openings 11 - 50 employees Founded 2013 🤝 B2B 📣 Marketing B2B
Marketing
Advertising Trakto is an innovative platform that enables brands to create and scale marketing materials efficiently. With features like a full design editor and advanced video editing capabilities, Trakto allows users to produce advertisements in various formats with ease. The platform integrates seamlessly with the Google ecosystem, streamlining the management and optimization of advertising content while maximizing productivity and minimizing reliance on external agencies. Trakto is designed to help businesses enhance their branding and increase conversion rates through intuitive design processes. Analista de Customer Success – Bilíngue Pleno Job not on LinkedIn 🔥 1 minute ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇪🇸 Spanish Required 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Realizar o onboarding e treinamentos específicos para os clientes e usuários
Atender os clientes em diversas plataformas (whatsapp, software de atendimento, email, etc)
Fazer a gestão da sua carteira de clientes de maneira ativa e personalizada, mantendo uma postura proativa
Realizar e implementar o planejamento estratégico das rotinas que estão sob sua responsabilidade
Elaborar relatórios e reports periódicos
Implementar soluções e melhorias
Estar apto(a) para lidar com múltiplos produtos e projetos 🎯 Requirements
Trabalhar bem em equipe
Conhecer softwares de atendimento (videoconferência, e-mail...)
Ser proativo
Possuir experiência em atendimento de clientes B2B
Inglês ou Espanhol - fluentes
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