Onboarding Specialist

• Conduct onboarding and deliver product-specific training for clients and users;
• Assist clients across multiple channels (WhatsApp, support software/ticketing systems, email, etc.);
• Manage an assigned client portfolio proactively and with a personalized approach;
• Develop and implement strategic plans for the routines and processes under your responsibility;
• Prepare periodic reports and performance summaries;
• Implement solutions and continuous improvements;
• Be able to handle multiple products and projects.

Customer Onboarding Analyst – Bilingual

Implementation Analyst – Customer Onboarding