Customer Experience Specialist
Trajector
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $20 per hour
Job Level
JuniorMid-Level
About the role
- Proactively identify and intercept concerns and complaints from clients at the earliest stage to prevent escalation and deliver reliable solutions and demonstrate a genuine concern for the client’s well-being.
- Provide a superior level of customer service characterized by personalized attention, prompt responses, and meticulous care, with the goal of building trust and fostering empathy.
- Reinforce the company's commitment to creating and maintaining positive, long-lasting relationships with clients by delivering exceptional service and solutions.
- Collect and procure invaluable data from client interactions, contributing to the continuous improvement of company processes, products, and services.
- Performing forensic reviews of a Veteran’s account ensuring complete understanding of the progression of the case prior to attempted communication.
- Efficiently manage multiple avenues of inbound and outbound communication from clients and company.
- Collaborate closely with internal teams to ensure comprehensive issue resolution.
- Meet or exceed established productivity and quality targets for the position.
Requirements
- Minimum two years’ experience in customer service.
- Associates degree preferred (work experience can substitute for education).
- Excellent written and verbal communication skills.
- Excellent interpersonal skills, analytical and critical thinking skills.
- Proficient with Microsoft office applications, including Word, Excel, and PowerPoint.
- Ability to operate basic office equipment such as computer, printer, copy machine and scanner.
- Ability to be detail-oriented, diligent, and flexible.
- Follows HIPAA guidelines.
- Minimum internet speed of 25 Download/10 Upload.
Benefits
- Medical, dental, vision, 401k program, and more.
- Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.
- Joining a rapidly growing organization.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceforensic reviewsdata collectionanalytical skillscritical thinking
Soft skills
communication skillsinterpersonal skillsdetail-orienteddiligentflexibleempathytrust-building
Certifications
Associates degreeHIPAA compliance