Trajector

Email Marketing Manager

• Build comprehensive lifecycle programs across onboarding, education, nurture, conversion, retention, reactivation, and referral.
• Create journeys that accommodate multiple conditions, multiple LOBs, and multiple regulatory boundaries while keeping communication simple and supportive.
• Architect flows that help people move through our ecosystem with confidence, clarity, and a sense of agency.
• Ensure all communication aligns with the Do It Right, Say It Right principles and uses plain language that supports understanding.
• Write approachable, clear, human-centered emails that help individuals understand what happens next.
• Develop high-volume sequences that scale without feeling automated or transactional.
• Create messages that speak respectfully to Veterans and people with disabilities, recognizing the emotional weight of their journey and the complexity of the VA’s evidence-driven process.
• Design structured experiments that improve open rates, click rates, conversion behavior, and referral participation.
• Architect and scale a structured referral engine that becomes a durable and predictable source of new customers.
• Create segments based on behavior, condition, service line, readiness, and engagement patterns.
• Work closely with the Marketing Operations Lead and Marketing Performance Analyst to ensure event data, routing logic, and behavioral triggers fire accurately.

Lifecycle Email Marketing Manager

Inside Sales

• Selling and presenting a private medical consulting service to U.S. Military Veterans who need assistance with pursing the VA disability benefits for which they qualify.
• Effectively establish rapport, demonstrate compassion, present our company value, and create motivation with veteran client to gather necessary documents to help build an initial review strategy designed to help the veteran client gain all eligible disability compensation.
• Strong ability to articulate thoughts in a precise and professional manner so veteran clients are clear on our process to assist.
• Entering and updating veteran client information into CRM system.
• Managing assigned leads efficiently as directed by leadership.
• Meeting minimum daily performance and activity metrics.
• Resolving veteran objections, concerns, and issues to help them see value in using VCP’s services.
• Ability to effectively communicate Initial Review Claim path to veterans to gain interest in our services.
• Ability to gain commitment from veteran by getting their signature on our Medical Consulting Services Agreement which contains terms, fees, and details of payment to be rendered by client.
• Making up to 100-200 calls a day, average phone time seven(7) hours a day.

Inside Sales Team Member

Insurance

• Effectively and efficiently screen potential clients and complete the intake process.
• Maintain intakes per hour and conversion at or above department metrics.
• Remain logged into the Dialer System for 7 hours and correctly log results of all calls.
• Maintain high standards of accuracy in all tasks.
• Ability to communicate effectively and efficiently with clients, coworkers, and managers.
• Retain basic Social Security and Disability knowledge and protocols.
• Follow policies contained in the Employee Handbook.
• Complete other tasks as requested by team leader or department management.
• Attendance: Full-time position that requires regular, reliable, and punctual attendance.
• Complete other assigned tasks that may include: Returning Voicemails from potential and current clients.
• Packet Follow-Up Calls.
• Attending monthly boot camp training and completing ongoing training.
• Other tasks as assigned by team leader or department manager.

Claims Specialist

Attorney

• Selling and presenting a private medical consulting service to U.S. Military Veterans who need assistance with pursing the VA disability benefits for which they qualify.
• Effectively establish rapport, demonstrate compassion, present our company value, and create motivation with veteran client to gather necessary documents to help build an initial review strategy designed to help the veteran client gain all eligible disability compensation.
• Strong ability to articulate thoughts in a precise and professional manner so veteran clients are clear on our process to assist.
• Entering and updating veteran client information into CRM system.
• Managing assigned leads efficiently as directed by leadership.
• Meeting minimum daily performance and activity metrics.
• Resolving veteran objections, concerns, and issues to help them see value in using VCP’s services.
• Ability to effectively communicate Initial Review Claim path to veterans to gain interest in our services.
• Ability to gain commitment from veteran by getting their signature on our Medical Consulting Services Agreement which contains terms, fees, and details of payment to be rendered by client.
• Other duties as assigned.

Legal Intake Representative

Account Executive

• Selling and presenting a private medical consulting service to U.S. Military Veterans
• Effectively establish rapport, demonstrate compassion, present our company value
• Create motivation with veteran clients to gather necessary documents
• Enter and update veteran client information into CRM system
• Manage assigned leads efficiently
• Meet minimum daily performance and activity metrics
• Resolve veteran objections, concerns, and issues
• Effectively communicate Initial Review Claim path to veterans
• Gain commitment from veterans by getting their signature on our Medical Consulting Services Agreement
• Making up to 100-200 calls a day

Medical Intake Representative, Inside Sales

Machine Learning Engineer

• Architect and implement complex AI/ML systems that align with business and product objectives.
• Serve as a subject matter expert on application engineering systems integrating with AI/ML components.
• Drive large scale AI/ML project execution and foster cross functional collaboration between data science, ML engineering, and product teams.
• Define and champion best practices for AI/ML engineering, including code quality, system reliability, and operational excellence.
• Mentor ML engineers to elevate team capabilities and maintain technical excellence.

Staff Machine Learning Engineer

IT Support

• Keep tickets up to date and clearly documented in ticket management system
• Maintain hardware including workstations, phones, and servers
• Process employee status change requests including new hires, terminations, and department transfers
• Process requests for hardware and software purchases including workstations, phones, and peripheral devices
• Email/Phone account management
• Maintain IT asset and contract tracking system
• Basic network (wired and wireless) maintenance and troubleshooting
• Demonstrates knowledge of and supports each entity's mission and vision, policies and procedures, operating instructions, confidentiality guidelines and code of ethical behavior
• Flexible to work outside of standard office hours if requested with proper notice
• Performs other job-related duties as requested

Senior IT Support Specialist

• Keep tickets up to date and clearly documented in ticket management system.
• Maintain hardware including workstations, phones, and servers.
• Process employee status change requests including new hires, terminations, and department transfers.
• Process requests for hardware and software purchases including workstations, phones, and peripheral devices.
• Email/Phone account management.
• Maintain IT asset and contract tracking system.
• Basic network (wired and wireless) maintenance and troubleshooting.
• Demonstrates knowledge of and supports each entity's mission and vision, policies and procedures, operating instructions, confidentiality guidelines and code of ethical behavior.
• Flexible to work outside of standard office hours if requested with proper notice.
• Performs other job-related duties as requested.

IT Support Specialist II

• Contact potential clients over the phone, screening them to see if they meet office criteria.
• Gather the information required for a Social Security application.
• Ensure representation paperwork is signed and returned to the office.
• Effectively and efficiently screen potential clients and complete the intake process.
• Maintain intakes per hour and conversion at or above department metrics.
• Remain logged into the Dialer System for 7 hours and correctly log results of all calls.
• Maintain high standards of accuracy in all tasks.
• Follow policies contained in the Employee Handbook.
• Complete other tasks as requested by team leader or department management.
• Attendance: Full-time position that requires regular, reliable, and punctual attendance.

Product Manager

• Develop and articulate a clear product vision and strategy that aligns with the organization's mission and goals.
• Lead in the creation of multi-quarter product roadmaps to achieve business outcomes.
• Make high-impact decisions that balance competing priorities and resources.
• Mentor and provide strategic guidance to Product Managers and other team members.
• Take final accountability for the success of product releases, from conception to deployment, including meeting timelines, resolving blockers, and finding creative solutions to business problems.
• Oversee the creation and refinement of high-quality product documentation.
• Collaborate closely with engineering to ensure the product meets or exceeds quality standards.
• Conduct post-launch evaluations to assess the outcomes and ROI of product initiatives.
• Lead initiatives for advanced analytics, leveraging data to drive product and business strategy.
• Present actionable insights to executive leadership for strategic decision-making.
• Identify new data sources and analytical tools that improve product development and customer understanding.
• Develop and own key performance indicators (KPIs) for your product portfolio.
• Lead user research efforts.
• Translate customer pain points into strategic initiatives.
• Continually refine and evolve buyer personas based on market trends and customer insights.
• Act as the key liaison between the product, operations, engineering, marketing, and sales teams sited around the world.
• Develop and deliver persuasive presentations to gain executive buy-in on product initiatives.
• Drive alignment across multiple departments and ensure consistent messaging and approach.
• Facilitate complex negotiations that involve multiple stakeholders, including external partners and suppliers.
• Lead in-depth market and competitor analyses to identify opportunities and threats.
• Translate market trends into actionable strategies for product differentiation.
• Develop go-to-market strategies for product launches, including positioning and messaging.
• Work closely with the marketing team to execute product launches successfully.
• Foster a culture of continuous improvement within the product management team.
• Mentor product managers and product owners.
• Identify critical areas for process optimization and lead initiatives to improve efficiency and effectiveness.

Senior Product Manager

Director

• Own and oversee the entire referral ecosystem across all Trajector business lines.
• Develop, implement, and optimize a company-wide referral growth strategy that aligns with business objectives and reduces dependency on paid media.
• Collaborate directly with the Presidents of each business line to identify and activate referral opportunities unique to their client profiles.
• Work with Marketing and Customer Experience teams to design referral campaigns, incentive programs, and messaging frameworks.
• Partner with Operations and Technology teams to ensure frictionless intake, tracking, and reporting of referred clients.
• Identify, evaluate, and manage vendors, tools, and platforms that support referral and re-marketing initiatives.
• Ensure end-to-end visibility and accountability across all referral sources.
• Lead and mentor a high-performing team responsible for referral generation, re-engagement, and performance tracking.
• Ensure that all referred clients experience a frictionless and high-quality onboarding journey.

Director of Referrals

Business Analyst

• Conduct in-depth analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Utilize data-driven insights to assess process performance and recommend optimization strategies.
• Lead the design of streamlined and standardized business processes that align with organizational goals and objectives.
• Develop process documentation, including process maps, workflows, and procedures, to ensure clarity and consistency.
• Collaborate with cross-functional teams and key stakeholders to gather requirements, prioritize initiatives, and drive consensus on process improvements.
• Facilitate workshops and meetings to elicit feedback and promote continuous improvement.
• Drive change management efforts to support the implementation of new processes and technologies.
• Develop communication plans, assist with training materials, and support mechanisms to ensure successful adoption and adherence to new processes.
• Establish key performance indicators (KPIs) and metrics to monitor process performance and effectiveness.
• Regularly assess performance against targets, identify trends, and recommend corrective actions as needed.
• Champion a culture of continuous improvement by proactively identifying opportunities to enhance processes, increase efficiency, and drive innovation.
• Lead process reengineering initiatives to address root causes and drive sustainable improvements.
• Build strong relationships with stakeholders at all levels of the organization to foster collaboration and alignment.
• Serve as a trusted advisor on process-related matters, providing expertise and guidance to support decision-making.
• Share best practices, lessons learned, and success stories to promote knowledge sharing and organizational learning.

Senior Business Process Analyst

• Collaborate with product managers, engineers, and data scientists to define and refine product requirements
• Write clear and concise user stories and acceptance criteria for AI-driven features
• Maintain and prioritize the product backlog, ensuring alignment with business goals and technical feasibility
• Participate in Agile ceremonies such as daily standups, sprint planning, reviews, and retrospectives
• Help translate high-level product strategy into day-to-day execution for development teams
• Validate delivered features to ensure they meet defined requirements and add customer value
• Communicate regularly with internal stakeholders to gather feedback and clarify priorities
• Support research and testing activities related to AI product performance and usability

Product Owner

• Analyze data from digital marketing channels including website traffic, email engagement, SMS campaigns, landing page performance, and funnel conversion.
• Build dashboards and recurring reports to track metrics like CTR, open rates, bounce rates, conversion rates, and lead attribution.
• Forecast future performance based on trends in marketing engagement and campaign data.
• Identify anomalies or shifts in data that may signal campaign wins, failures, or opportunities.
• Evaluate the impact of messaging and marketing campaigns on client behavior and business outcomes.
• Collaborate with campaign managers and content teams to translate data into insights and strategic recommendations.
• Ensure data integrity across marketing platforms (e.g., Google Analytics, HubSpot, SMS platforms, email providers).

Business Analyst II

Data Scientist

• Design, develop, and deploy scalable NLP systems to process, analyze, and extract information from medical and legal documents.
• Lead the exploration and application of cutting-edge NLP techniques, including transformers, large language models, information retrieval, recommendation, summarization, and personalization systems.
• Collaborate with cross-functional teams, including product managers, engineers, and domain experts, to define project goals, requirements, and deliverables.
• Drive end-to-end development of AI/ML solutions, including data preprocessing, model training, evaluation, deployment, and performance monitoring.
• Ensure solutions meet high standards of data security, privacy, and compliance.
• Stay abreast of emerging trends and technologies in NLP and machine learning and identify opportunities for their application in our systems.
• Contribute to the strategic direction of technology and product development within the organization.
• Contribute to the long-term AI/ML technical vision and roadmap.

Data Scientist II

Full-stack Engineer

• Lead the design and development of scalable frontend applications using modern JavaScript frameworks (preferably Nodejs, React.js, TypeScript, AWS, NextJS).
• Developing and maintaining web-based software products and high-performance, user-centric applications.
• Contribute to backend architecture and APIs when needed and collaborate with backend engineers to integrate RESTful APIs and GraphQL endpoints.
• Optimize performance and ensure responsive design across devices and browsers.
• Implement best practices in code quality, testing (unit, integration), and CI/CD workflows.
• Mentor junior engineers and contribute to technical decision-making.
• Participate in code reviews, system design discussions, and agile ceremonies.

Senior Software Engineer

• Lead a team of up to 6 data scientists, fostering a culture of innovation, collaboration, and technical excellence
• Set the technical direction, coach talent, and drive innovation while ensuring alignment with business objectives
• Build and deploy next-generation AI solutions for medical and legal documents processing, management and creation
• Define the roadmap for generative AI initiatives in collaboration with product partners, ensuring alignment with company strategy and measurable business outcomes
• Guide the design, implementation, and deployment of generative AI workflows for document information extraction and document generation use cases
• Partner with Product, AI/ML Engineering, and business stakeholders to identify opportunities for applying generative AI
• Translate complex technical concepts into actionable insights for non-technical stakeholders
• Influence product roadmaps by showcasing the business impact of generative AI initiatives

Data Science Manager

QA Engineer

• Drive quality at every stage of the data pipeline development lifecycle from requirements to release
• Author and conduct tests for data pipeline requirements and data visualization outputs
• Document data flow, transformations, and quality control processes throughout the data engineering lifecycle
• Generate comprehensive reports on data quality metrics, test results, and anomalies detected
• Write and maintain automated test scripts for data validation, transformation testing, and output verification
• Identify and proactively seek out opportunities to augment data quality frameworks and capabilities
• Collaborate with data engineering, data science, and business stakeholders to drive comprehensive requirements
• Analyze end user requirements to create and maintain comprehensive test plans for data products
• Execute manual and automated test cases, debug data quality issues, and follow up to ensure resolution
• Identify, reproduce, and report data defects and verify fixes across the data ecosystem
• Participate in agile development process and contribute to continuous improvement of data quality practices
• Represent the data consumers to the data engineers to ensure that requirements are met
• Detect and propose improvements in both the data quality control process and the data engineering lifecycle

Senior Software Development Engineer, Test – Data Quality Assurance

• Generate reports of test results and errors detected
• Define priorities and plan tests of system requirements
• Document the functionalities of the systems in both the quality control process and the software development cycle
• Communicate issues with the appropriate level of urgency
• Write automated test scripts that enable speed of testing and software delivery
• Identify and proactively seek out opportunities to augment team and framework capabilities
• Collaborate with development and product management teams to drive comprehensive requirements for system enhancements and new features
• Analyze end user requirements to create and maintain comprehensive test plans and test cases
• Execute manual and automated test cases, debug, detect errors and/or possible improvements, document them and follow up to be resolved
• Identify, reproduce, and report defects and verify fixes
• Participate in agile development process and contribute to continuous improvement efforts
• Represent the end user to the developers to ensure that the requirements are met
• Detect and propose improvements in both the quality control process and the software development cycle

Senior Software Development Engineer – Test

• Contact potential clients over the phone and screen them for office criteria.
• Gather information required for a Social Security application.
• Ensure representation paperwork is signed and returned to the office.
• Maintain intakes per hour and conversion at or above department metrics.
• Remain logged into the Dialer System for 7 hours and correctly log results of all calls.
• Maintain high standards of accuracy in all tasks.
• Communicate effectively and efficiently with clients, coworkers, and managers.
• Retain basic Social Security and Disability knowledge and protocols.
• Follow policies contained in the Employee Handbook.
• Return voicemails from potential and current clients and perform packet follow-up calls.
• Attend monthly boot camp training and complete ongoing training.
• Maintain regular, reliable, and punctual attendance.

• Generate reports of test results and errors detected
• Define priorities and plan tests of system requirements
• Document the functionalities of the systems in both the quality control process and the software development cycle
• Communicate issues with the appropriate level of urgency
• Write automated test scripts that enable speed of testing and software delivery
• Identify and proactively seek out opportunities to augment team and framework capabilities
• Collaborate with development and product management teams to drive comprehensive requirements for system enhancements and new features
• Analyze end user requirements to create and maintain comprehensive test plans and test cases
• Execute manual and automated test cases, debug, detect errors and / or possible improvements, document them and follow up to be resolved
• Identify, reproduce, and report defects and verify fixes
• Participate in agile development process and contribute to continuous improvement efforts
• Represent the end user to the developers to ensure that the requirements are met
• Detect and propose improvements in both the quality control process and the software development cycle

Senior Software Development Engineer, Test

Data Engineer

• Lead, mentor, and grow a team of data engineers, fostering a culture of innovation, collaboration, and accountability.
• Collaborate with product, engineering, and business stakeholders to understand data needs and deliver solutions.
• Define and execute the data engineering roadmap in alignment with organizational strategy.
• Oversee the design, development, and maintenance of scalable ETL/ELT pipelines and data workflows.
• Partner with data scientists and business analysts to enable advanced analytics and AI/ML initiatives.
• Establish best practices for data architecture, quality, security, and governance.
• Optimize data processing for performance, reliability, and cost-efficiency.
• Ensure compliance with data privacy and security standards.

Lifecycle Email Marketing Manager

Inside Sales Team Member

Claims Specialist

Legal Intake Representative

Medical Intake Representative, Inside Sales

Staff Machine Learning Engineer

Senior IT Support Specialist

IT Support Specialist II

Claims Specialist

Senior Product Manager

Director of Referrals

Senior Business Process Analyst

Product Owner

Business Analyst II

Data Scientist II

Senior Software Engineer

Data Science Manager

Senior Software Development Engineer, Test – Data Quality Assurance

Senior Software Development Engineer – Test

Claims Specialist

Senior Software Development Engineer, Test

Data Engineering Manager