Merchandising Services Analyst

Trail Appliances BC

Merchandising Services Analyst ensuring product and promotional data quality for eCommerce at Trail Appliances. Collaborating cross-functionally to manage product backlog and streamlining processes.

Posted 6/29/2026full-timeRichmond • 🇨🇦 CanadaMid-LevelSenior💰 CA$48,000 - CA$51,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own and Prioritize the Product Backlog
Manage and prioritize product setup and updates to ensure timely and accurate launches.
Drive product readiness across the website and D365 systems.
Set up and maintain product data including attributes, categorization, pricing inputs, services, and fulfillment requirements.
Perform merchandising readiness checks to ensure products are complete and customer-ready.
Complete D365-specific setup checks to ensure products are configured correctly before flowing into sales, pricing, inventory, and order management processes.
Support price agreement workflows through validation, documentation, and administrative coordination.
Set up promotions on the website and support promotion configuration in D365.
Validate offer details including timelines, eligibility, pricing, messaging, and coupon requirements.
Ensure promotions are accurate, clear, and ready for customer engagement.
Partner with Merchandising, Purchasing, eCommerce, Marketing, Sales, and Technology teams to remove blockers and ensure smooth product and promotion launches.
Communicate clearly to resolve data or system issues efficiently.
Monitor and troubleshoot product and promotion setup issues, identifying root causes and escalating when required.
Maintain SOPs, QA checklists, and reporting to support consistency and transparency.
Identify opportunities to streamline processes and improve speed to market.

Requirements

What you’ll need

Strong attention to detail and comfort working with product, pricing, promotion, and system data.
Experience with ecommerce, ERP, PIM, or catalog management systems, Excel (Vlookup/Xlookup).
Working knowledge of Microsoft Dynamics 365 (or the ability to learn quickly).
Excellent organizational skills with the ability to manage competing priorities and deadlines.
Strong QA mindset with the ability to identify and resolve data issues proactively.
Clear and effective communication skills.
A collaborative, cross-functional approach.
Analytical thinking and a continuous improvement mindset.
Bonus points if you have experience with Microsoft Dynamics 365 Finance & Operations or Commerce.
Familiarity with tools such as Akeneo, Commercetools, Builder.io, or Algolia.
Knowledge of appliance categories, manufacturer data, or retail pricing structures.
Experience supporting promotions, price agreements, or retail pricing workflows.
Experience building SOPs, documentation, or operational reporting.
Experience identifying opportunities to leverage AI or automation tools to streamline processes, improve data accuracy, and increase efficiency.

Benefits

Comp & perks

Hybrid office environment based on business needs
Standard business hours with occasional support during launches and key promotional events
Minimal travel, with occasional stakeholder or store meetings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product Data ManagementPricing InputsMerchandising Readiness ChecksSOP DevelopmentQA ChecklistsExcel (Vlookup/Xlookup)Retail Pricing WorkflowsCatalog Management SystemsAnalytical ThinkingContinuous Improvement

Soft Skills

Attention to DetailOrganizational SkillsClear CommunicationCollaborative ApproachProblem-Solving