Senior Growth Manager – Loyalty, Subscription

Trafilea Tech E-commerce Group

Senior Growth Manager leading the Loyalty Department at Trafilea to grow subscription models and enhance customer retention. Collaborating on data-driven strategies while innovating loyalty programs for e-commerce success.

Posted 6/9/2026full-timeRemote • 🌎 Anywhere in the WorldSeniorWebsite

About the role

Key responsibilities & impact

Lead and innovate the Loyalty Department at Trafilea, driving substantial growth in our subscription models
Develop strategies that enhance customer retention and maximize subscription revenue
Collaborate effectively with cross-functional teams to create compelling, value-driven subscription offerings
Champion a culture of data-driven experimentation within the Loyalty team
Foster a dynamic team environment that thrives on innovation
Define strategic roadmaps that integrate marketing, product, and customer experience
Drive cross-functional collaboration with marketing, finance, product, and customer service
Develop and refine subscription products, ensuring usability and customer value
Leverage customer data and insights to innovate and validate new features
Own KPIs and analytics, implementing robust metrics and reporting on subscription health
Champion exceptional customer experiences and build a high-performance team
Manage key initiatives, OKRs, budgets, and timelines while fostering innovation.

Requirements

What you’ll need

Proven expertise in loyalty and subscription management with 6+ years in Product roles (ideally in e-commerce)
Customer retention strategist with experience designing and executing initiatives that reduce churn, increase engagement, and maximize customer lifetime value
Data-driven decision maker, highly skilled in analytics and interpretation, translating customer insights into actionable strategies and measurable results
Strong background in CRO, including A/B testing, user segmentation, and targeted campaigns to improve conversion and engagement metrics
Agile leader with experience guiding cross-functional teams, managing complex projects, and ensuring responsiveness in dynamic environments
Proficient in tools and technologies relevant to subscriptions and loyalty programs (CRM, marketing automation, customer data platforms)
Inspirational leader and team builder, fostering collaboration, mentoring talent, and driving continuous improvement across teams.

Benefits

Comp & perks

100% Remote
USD competitive salary
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loyalty managementsubscription managementcustomer retention strategiesdata analysisA/B testinguser segmentationconversion rate optimization (CRO)analytics interpretationcustomer lifetime value maximizationproject management

Soft Skills

leadershipteam buildingcross-functional collaborationinnovationmentoringcommunicationstrategic thinkingproblem-solvingadaptabilitycustomer experience advocacy