Programme Manager – Smoothed
Phoenix Group
Senior Programme Manager
TradingHub
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Maintain full visibility of our new customer pipeline and delivery commitments, supporting the Chief Customer Officer with actionable reporting
- Coordinate Relationship Management priorities across Legal, Engineering and Professional Services, ensuring alignment and clear understanding of dependencies
- Ensure resources are aligned for upcoming customer demos and major initiatives
- Represent Relationship Management interests during 'big picture' customer initiatives, tracking deliverables on a 2–12 week horizon
- Attend engineering townhalls and cross-functional meetings, pushing through requirements, providing updates, escalating risks and driving timely resolution of issues
- Collaborates with various teams to ensure deadlines and quality requirements are met
Requirements
- Established Project Management expertise in product or customer linked teams
- Demonstrable experience successfully delivering projects of varying scale according to outlined scope and timelines
- Familiarity with Project Management software tools, methodologies and best practices
- Excellent analytical and problem-solving skills
- Results-driven and willing to constantly assess ways in which processes can be improved
- Strong interpersonal skills with noted experience dealing with senior stakeholders
- Time management and delegation skills with an ability to cope under pressure and prioritise work effectively
- Knowledge of software delivery is advantageous
Benefits
- Annual discretionary performance bonus
- Hybrid working policy
- Office lunches twice a week
- Aviva private medical insurance + Unum dental cover
- Extended parental leave (up to 6 months of fully paid maternity leave)
- 25 days annual leave + bank holidays
- Enhanced company pension plan
- Salary sacrifice scheme
- 5 days study leave towards professional qualifications
- Cycle to Work & Techscheme
- Death in service coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Project Managementanalytical skillsproblem-solving skillssoftware delivery
Soft skills
interpersonal skillstime managementdelegation skillsresults-drivenability to cope under pressureprioritization
