Provide day-to-day client support across UAT and Production, partnering with technical and business stakeholders to troubleshoot, guide test plans, resolve incidents, and accelerate integration and adoption of TT’s trading platform.
Project-manage cross-functional initiatives end-to-end: define scope and milestones, continually re-prioritize, remove blockers, and deliver on time.
Run governance and stakeholder communications: publish clear status, proactively surface and mitigate risks, and escalate decisively to leadership when needed.
Design, execute, and manage FIX conformance test cases based on software requirements and a deep understanding of TT’s FIX services; recommend enhancements as the offering evolves.
Drive continuous improvement in team engagement, effectiveness, and efficiency by introducing, piloting, and implementing process optimizations.
Foster healthy team dynamics; coach, mentor, and grow a high-performing, service-oriented team with strong ownership and customer focus.
Continually expand domain expertise and adopt new tools and techniques to raise the bar on quality and velocity.

Requirements

BA or BS in Business, Information Technology or related field
Project management experience with a strong understanding of the software development lifecycle
Strong analytical, planning, and organizational skills; ability to execute multiple projects simultaneously
Excellent verbal and written communication skills
Experience with Linux and Windows operating systems
Working knowledge of the FIX Protocol (versions 4.2–5.0)
Basic knowledge of financial markets and asset classes
Working knowledge of middle and back-office workflows
Basic networking fundamentals and the ability to run basic diagnostics

Benefits

**Fintech Market Leader:** Join a global fintech leader in capital markets software and analytics. TT’s cutting-edge SaaS platform serves a broad range of clients across asset classes and geographies, positioning us as a critical player in the industry’s evolution.
**High-Impact Role: **This is a strategic role with significant exposure. You will work directly with TT’s Chief Corporate Strategy and executive team on deals that shape the future of our company, making a tangible impact on our growth trajectory and the broader market.
**Growth & Innovation: **TT is private-equity backed, with strong investor support to fuel growth and innovation. We have a bold roadmap (organically and via acquisitions) to expand our platform’s capabilities and global reach. You will be at the forefront of evaluating and executing opportunities in emerging areas like AI, analytics, and new asset classes.
**Collaborative Culture:** Be part of a high-caliber, collaborative team that values initiative, open ideas, and agile execution. Our leadership prioritizes strategic thinking coupled with getting things done, an ideal environment for driven individuals. We celebrate successes and learn quickly from challenges, all in pursuit of building the “operating system of capital markets”.
**Professional Growth: **We offer competitive compensation, comprehensive benefits, and ongoing professional development opportunities. As we grow, so will your career. This role offers a path to increased responsibility and leadership within TT’s organization.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

FIX ProtocolLinuxWindowsproject managementsoftware development lifecycleanalytical skillsplanning skillsorganizational skillsnetworking fundamentalsdiagnostics

Soft Skills

client supporttroubleshootingcommunication skillsteam dynamicscoachingmentoringcustomer focusprocess optimizationrisk mitigationstakeholder management

Certifications

BA in BusinessBS in Information Technology