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CRM Performance Manager
Trader InteractiveCRM Performance Manager at Trader Interactive maximizing value and driving performance for CRM customers. Leading account management and user engagement across a diverse portfolio.
About the role
Key responsibilities & impact- Manage a defined portfolio of CRM customers across varying revenue tiers
- Develop strategic account plans to drive engagement, performance improvement, retention and expansion
- Conduct recurring business reviews focused on measurable ROI and performance outcomes
- Drive CRM adoption, best-practice usage and workflow optimization
- Deliver training, upskilling sessions, and enablement programs for decision makers and frontline users
- Benchmark customer performance against internal and market data; provide actionable insights
- Own gross retention and net revenue retention within your portfolio
- Identify upsell opportunities within the CRM product suite
- Partner with Sales to expand footprint and grow multi-product adoption
- Capture and track competitive intelligence and market trends
- Identify opportunities to introduce adjacent Trader Interactive products through referrals and cross-functional collaboration
Requirements
What you’ll need- 5+ years of experience in SaaS Customer Success, Account Management or CRM consulting
- Demonstrated ability to drive retention and expansion revenue
- Strong executive presence and ability to influence decision makers
- Experience delivering training and performance optimization programs
- Data-driven mindset with ability to interpret KPIs and performance metrics
- Strong commercial acumen and revenue ownership experience
- Experience in automotive, powersports, RV, marine or dealership-focused SaaS is preferred
- Experience with CRM systems and workflow automation is preferred
- Familiarity with benchmarking frameworks and performance analytics is preferred
- Background in consultative selling or revenue operations is preferred
Benefits
Comp & perks- An inclusive and supportive work environment
- Plenty of flexible leave options
- Up to 31 days of paid time off in your first year
- Continuing education with access to LinkedIn Learning
- A full benefits package including medical, dental & vision
- 401K with company match
- Wellness program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM systemsworkflow automationperformance analyticsbenchmarking frameworksKPI interpretationperformance metricsretention revenueexpansion revenueconsultative sellingrevenue operations
Soft Skills
executive presenceinfluence decision makerstraining deliveryperformance optimizationdata-driven mindsetcommercial acumencustomer engagementcollaborationactionable insightsupselling