Trader Interactive

CRM Performance Manager

Trader Interactive

full-time

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Manage a defined portfolio of CRM customers across varying revenue tiers
  • Develop strategic account plans to drive engagement, performance improvement, retention and expansion
  • Conduct recurring business reviews focused on measurable ROI and performance outcomes
  • Drive CRM adoption, best-practice usage and workflow optimization
  • Deliver training, upskilling sessions, and enablement programs for decision makers and frontline users
  • Benchmark customer performance against internal and market data; provide actionable insights
  • Own gross retention and net revenue retention within your portfolio
  • Identify upsell opportunities within the CRM product suite
  • Partner with Sales to expand footprint and grow multi-product adoption
  • Capture and track competitive intelligence and market trends
  • Identify opportunities to introduce adjacent Trader Interactive products through referrals and cross-functional collaboration

Requirements

  • 5+ years of experience in SaaS Customer Success, Account Management or CRM consulting
  • Demonstrated ability to drive retention and expansion revenue
  • Strong executive presence and ability to influence decision makers
  • Experience delivering training and performance optimization programs
  • Data-driven mindset with ability to interpret KPIs and performance metrics
  • Strong commercial acumen and revenue ownership experience
  • Experience in automotive, powersports, RV, marine or dealership-focused SaaS is preferred
  • Experience with CRM systems and workflow automation is preferred
  • Familiarity with benchmarking frameworks and performance analytics is preferred
  • Background in consultative selling or revenue operations is preferred
Benefits
  • An inclusive and supportive work environment
  • Plenty of flexible leave options
  • Up to 31 days of paid time off in your first year
  • Continuing education with access to LinkedIn Learning
  • A full benefits package including medical, dental & vision
  • 401K with company match
  • Wellness program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemsworkflow automationperformance analyticsbenchmarking frameworksKPI interpretationperformance metricsretention revenueexpansion revenueconsultative sellingrevenue operations
Soft Skills
executive presenceinfluence decision makerstraining deliveryperformance optimizationdata-driven mindsetcommercial acumencustomer engagementcollaborationactionable insightsupselling