TradeLink

Senior Customer Success Manager – all genders

TradeLink

full-time

Posted on:

Location Type: Remote

Location: Germany

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • You act as a strategic advisor for our customers, understand their business goals, and ensure early value as well as sustainable impact.
  • You build trusted customer relationships, develop project champions on the client side, and identify relevant stakeholders.
  • You ensure company-wide adoption of TradeLink and guide customers in using our AI-powered product.
  • You take end-to-end responsibility for rollouts across the entire customer journey — including partner activation.
  • You identify, understand, and clearly document user requirements to enable customer-driven development of our AI-based product features.
  • You spot upselling and cross-selling opportunities within your customer portfolio and proactively drive their implementation.
  • You work closely with the sales team, assess new opportunities, and actively contribute to revenue growth within your customer portfolio.

Requirements

  • You have at least 3 years of experience in a customer-facing role in a digital environment — ideally in B2B SaaS (experience in the logistics industry is a plus).
  • You have proven experience in structured onboarding and rollout of customers or similar projects.
  • Experience identifying and realizing upselling and expansion potential within a customer portfolio is advantageous.
  • You have worked in dynamic, fast-growing environments such as startups, scale-ups, or consulting.
  • You are a team player with a hands-on mentality and see yourself not just as a support role but as a strategic interface between customers, product, and sales.
  • You possess strong analytical skills, are highly self-organized, and can confidently set priorities.
  • You communicate fluently in German and English; additional European languages are a plus.
Benefits
  • Impact, innovation & ownership: Shape the growth of our fast-growing B2B2 SaaS startup in logistics.
  • Flexibility & remote-first: Flexible working — remote or from our offices in Munich and Berlin.
  • Learning & growth: Receive continuous feedback, 360° reviews, and work closely with experienced founders and leaders.
  • Passionate team: Join a motivated, supportive team that values clarity, ownership, and real impact.
  • Culture & camaraderie: Inclusive, diverse, and fun — from virtual team events to memorable offsites.
  • Success participation: Benefit from the company’s growth and achievements through our VSOP program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingcustomer rolloutupsellingcross-sellingproject managementrequirements documentationAI product featuresB2B SaaSlogistics industry experiencerevenue growth
Soft Skills
strategic advisorrelationship buildingteam playerhands-on mentalityanalytical skillsself-organizationpriority settingcommunicationstakeholder identificationcustomer-driven development