TradeLink

Customer Success Manager

TradeLink

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • You act as a strategic advisor to our customers, understand their business objectives, and ensure early value delivery and lasting impact.
  • You build trusted customer relationships, develop project champions on the client side, and identify relevant stakeholders.
  • You ensure company-wide adoption of TradeLink and support customers in using our AI-powered product by applying structured change management and driving acceptance across the organization.
  • You take end-to-end responsibility for rollouts across the entire customer journey – including partner activation.
  • You identify, understand and clearly articulate user requirements to enable customer-driven development of our AI-based product features.
  • You identify upsell and cross-sell opportunities within your customer portfolio and proactively drive their implementation.
  • You work closely with the Sales team, evaluate new opportunities, and actively contribute to revenue growth in your customer portfolio.

Requirements

  • You have at least 3 years of experience in a customer-facing role within a digital environment – ideally in B2B SaaS (experience in the logistics industry is a plus).
  • You have proven experience in structured onboarding and rollouts of customers or similar projects and take ownership to ensure new customers start successfully and realize real value.
  • Experience identifying and capturing upsell and expansion potential within a customer portfolio is advantageous.
  • You have worked in dynamic, fast-growing environments such as startups, scale-ups, or consulting, and can maintain oversight even at high speed.
  • You are a team player with a hands-on mentality and see yourself not just as a support role but as a strategic interface between customers, product, and Sales.
  • You have strong analytical skills, are highly self-organized, and can set priorities confidently.
  • You communicate fluently in German and English; additional European languages are a plus.
Benefits
  • Impact, Innovation & Ownership: Shape the development of our fast-growing B2B2 SaaS startup in logistics.
  • Flexibility & Remote-First: Flexible working – remote or at our offices in Munich and Berlin.
  • Learning & Growth: Receive continuous feedback, 360° reviews, and work closely with experienced founders and leaders.
  • Passionate Team: Join a motivated, supportive team that values clarity, ownership, and real impact.
  • Culture & Togetherness: Inclusive, diverse, and fun – from virtual team events to memorable offsites.
  • Success Participation: Benefit from the company’s growth and successes through our VSOP program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingproject managementchange managementAI product featuresupsellingcross-sellingB2B SaaSlogistics industry experienceanalytical skillsself-organization
Soft Skills
strategic advisorrelationship buildingteam playerhands-on mentalityoversightcommunicationprioritizationadaptabilitystakeholder engagementcustomer advocacy