Trader Success Manager

Tradeify

Trader Success Manager at Tradeify, managing trader communications and overseeing high-stakes decisions. Aiding VIP traders with escalated cases, ensuring brand integrity and fairness in resolutions.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $4,000 - $5,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-stakes customer interactions, particularly in VIP Account Management and Dispute Resolution, while maintaining professionalism and empathy in challenging situations. Proficient in collaborating with Risk, Legal, and Compliance teams to ensure fair outcomes and uphold brand reputation.

Highest-signal resume keywords

Customer Success ManagementDispute ResolutionRisk OperationsExceptional Communication SkillsData Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dispute ResolutionData AnalysisCompliance ReportingAccount ManagementRisk Assessment

Soft Skills

EmpathyProfessionalismConflict ResolutionCommunicationComposure Under Pressure

Industry Keywords

Prop TradingFintechBrokeragesFinancial ServicesVIP Traders

About the role

Key responsibilities & impact

Act as the primary, high-touch liaison between traders and the internal Risk and Compliance teams for escalated cases.
Manage complex cases involving account restrictions, suspensions, closures, or permanent platform bans.
Serve as the dedicated point of contact for high-value and VIP traders, handling sensitive appeals, escalated complaints, and priority disputes with a white-glove approach.
Communicate difficult decisions—such as payout denials, risk flags, or account terminations—clearly, empathetically, and professionally.
Work to de-escalate emotional or high-friction situations, maintaining composure under pressure.
Collaborate closely with Risk, Fraud, Legal, and Compliance teams to thoroughly review case evidence and agree on fair, consistent resolutions.
Proactively protect the company’s brand reputation by minimizing unnecessary public disputes, negative reviews, chargebacks, and social media complaints.
Maintain meticulous, audit-ready records of all case files, trader communications, compliance decisions, and final outcomes.

Requirements

What you’ll need

3–5+ years in high-level Customer Success, VIP Account Management, Risk/Fraud Operations, or Dispute Resolution within Prop Trading, Fintech, Brokerages, or Financial Service).
Exceptional written and verbal communication skills, with a proven track record of delivering tough news with tact, empathy, and firmness.
Skilled at handling hostile or upset customers and turning tense situations into constructive conversations.
Able to review complex data, trade logs, and compliance reports to understand why a decision was made and articulate it clearly.
Comfortable partnering with Risk, Legal, and Product teams to align on fair outcomes.
Absolute professionalism when handling confidential trader data and sensitive financial information.

Benefits

Comp & perks

Impact: You will directly shape how our brand interacts with its highest-value users and protect company operations.
Culture: A fast-paced, collaborative environment where your feedback directly drives policy and product improvements.
Growth: Opportunity to develop deep expertise at the intersection of risk management, customer success, and proprietary trading operations.