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About the role
Key responsibilities & impact- Serve as the primary point of contact for Tradeify traders and customers
- Accurately identify, assess, and resolve a wide range of inquiries
- Develop a strong understanding of Tradeify’s trading platforms
- Troubleshoot incoming inquiries and escalate when needed
- Provide white-glove trader support
- Educate current and prospective traders on how Tradeify works
- Contribute to Tradeify’s trader-facing Learning Center
- Monitor trading systems and common support trends
- Participate in beta testing for new features
- Adhere to internal guidelines and best practices
Requirements
What you’ll need- 2+ years of experience in customer service, technical support, operations, or a similar role
- Excellent written and verbal communication skills
- Ability to type a minimum of 30 WPM
- A customer-first mindset
- Ability to multitask and manage time effectively
- Strong analytical and problem-solving skills
- Experience using CRM or customer support tools
- Strong organizational skills
- Fluency in English is required
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Flexible working hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetechnical supportoperationstroubleshootinganalytical skillsproblem-solvingtyping (30 WPM)
Soft Skills
written communicationverbal communicationcustomer-first mindsetmultitaskingtime managementorganizational skills