Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Tradeify

Trader Support Specialist – Crypto

Tradeify

. Provide real-time support to traders via chat, email, and community channels .

Posted 3/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Provide real-time support to traders via chat, email, and community channels
  • Assist traders with questions related to evaluations, account rules, payouts, and platform functionality
  • Help troubleshoot common platform issues and guide users through solutions
  • Monitor trader feedback and escalate recurring issues to internal teams
  • Support onboarding of new traders by helping them understand platform features and trading rules
  • Maintain documentation of common support topics and frequently asked questions
  • Collaborate with internal teams to improve the overall trader experience
  • Identify opportunities to proactively help traders succeed on the platform

Requirements

What you’ll need
  • Experience in customer support, trader support, or community management
  • Strong knowledge of cryptocurrency trading and market structure
  • Familiarity with proprietary trading firms or prop firm evaluation models is strongly preferred
  • Excellent written communication skills
  • Ability to explain complex trading concepts in a simple and helpful way
  • Highly organized and able to manage multiple conversations simultaneously
  • Comfortable working in a fast-paced, global environment

Benefits

Comp & perks
  • Work at the intersection of crypto, trading, and fintech innovation
  • Help shape the experience for a rapidly growing global trader community
  • Remote-first environment with a fast-moving startup culture
  • Opportunity to grow alongside a rapidly expanding trading ecosystem

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cryptocurrency tradingmarket structuretrading conceptstrader supportcommunity managementproprietary tradingevaluation models
Soft Skills
written communicationorganizational skillsmultitaskingproblem-solvingcustomer supportcollaborationproactive support