Trade Nation

Junior Technical Engineer

Trade Nation

full-time

Posted on:

Location Type: Hybrid

Location: Kuala Lumpur • Malaysia

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Job Level

Junior

Tech Stack

DNS

About the role

  • Provide first-line technical support to staff, including troubleshooting hardware, operating systems, and desktop applications.
  • Act as the initial point of contact for IT-related issues, ensuring timely resolution or escalation where required.
  • Support user onboarding and offboarding, including account setup, access changes, and asset handover.
  • Assist with administration of Domain names and DNS, Email mailboxes, Microsoft 365 / Office applications, and manage user permissions in line with predefined access policies.
  • Coordinate acquisition, setup, and maintenance of computers, peripherals, and office IT equipment.
  • Maintain an inventory of IT assets and ensure equipment is fit for purpose.
  • Liaise with suppliers and service providers for repairs or replacements.
  • Provide on-site support for office IT infrastructure, including Local networks (LAN/Wi-Fi) and Printers and shared devices.
  • Act as the local technical contact for office connectivity issues.
  • Support maintenance of company websites and hosting platforms.
  • Ensure systems supporting the company’s external presence (e.g. website availability, business listings) remain operational and professional.
  • Support day-to-day operation of endpoint security tools and VPN access.
  • Follow centrally defined IT security standards and escalate incidents promptly.
  • Assist with administration of Staff attendance and office management platforms, Door access and time recording systems, and CCTV recording systems (operational support only).
  • Support upload, storage, and backup solutions for horse racing data and related video systems, coordinating with external vendors where applicable.

Requirements

  • Passionate about helping others, with a friendly attitude toward assisting employees in solving their daily IT infrastructure issues.
  • Willingness to learn and adapt to new technologies and processes.
  • Problem solving mindset, genuine interest and ability to learn technical concepts and translate them to business solutions for customers.
  • **Preferred Qualifications:**
  • BSc in Computer Science, a related field, or equivalent experience/commitment to technology
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinghardware supportoperating systemsdesktop applicationsMicrosoft 365DNS administrationendpoint securityVPN accessasset managementwebsite maintenance
Soft Skills
problem solvingadaptabilitycustomer servicecommunicationteam collaborationattention to detailfriendly attitudewillingness to learntechnical translationsupportive mindset
Certifications
BSc in Computer Sciencerelated field degreeequivalent experience