Trade Nation

Administrative Assistant

• Provide day-to-day support across finance, HR, payroll, and general administration functions.
• Work closely with the UK HR team to support all HR-related activities in Malaysia, ensuring alignment with global practices while maintaining compliance with Malaysian employment law.
• Prepare and process monthly payments, including salaries, utilities, rent, and supplier invoices.
• Coordinate payroll matters with external providers, ensuring timely submission of statutory payments (EPF, SOCSO, EIS, LHDN, HRDF).
• Support finance and audit requirements by maintaining proper records and liaising with auditors, tax agents, and company secretaries.
• Manage day-to-day office operations, including utilities, vendor coordination, and building management matters.
• Provide operational support in areas including onboarding, recruitment and offboarding as directed by the UK HR team.

HR & Office Manager

Customer Success Manager

• - Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive.
• - Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service.
• - Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard.
• - Ensure that you act with adherence to all relevant regulatory requirements.

Customer Success Analyst

Data Analyst

• Develop automated dashboards and recurring reports to track campaign performance, customer acquisition, and retention metrics.
• Build and maintain marketing KPIs (e.g., CAC, LTV, conversion rates, ROI).
• Extract, clean, and transform large datasets from multiple marketing platforms (e.g., Google Ads, email, and web analytics tools).
• Analyse channel performance and attribution data to provide insights to wider Marketing Team.
• Assist with A/B tests and analyse their statistical significance.
• Identify trends, patterns, and opportunities in customer and campaign data to inform strategy.
• Design and maintain ETL pipelines using Python and SQL for marketing data.
• Integrate data from APIs, S3 Storage and Redshift Data Warehouse.
• Ensure data quality, accuracy, and consistency across all marketing sources.
• Use Python for predictive modelling (e.g., churn prediction, customer segmentation, marketing mix modelling).
• Apply statistical methods and machine learning techniques to improve campaign targeting and personalization.
• Partner with marketing, sales, product, and finance teams to align data insights with business objectives.
• Communicate findings clearly through visualizations, reports, and presentations.

Data Analyst, Marketing

• Support the smooth running of the Kuala Lumpur office.
• Provide day-to-day support across finance, HR, payroll, and general administrative functions.
• Prepare and process monthly payments, including salaries, utilities, rent, and supplier invoices.
• Coordinate payroll matters with external providers, ensuring timely submission of statutory payments.
• Manage day-to-day office operations, including utilities and vendor coordination.
• Work closely with the UK HR team to support HR-related activities in Malaysia.
• Maintain accurate employee records, leave tracking, and insurance documentation.

Office Manager

• Continuously assess and manage the firm's market risk exposure across various asset classes and trading platforms
• Ensure positions remain within risk limits and hedge excess exposures where necessary
• Analyse client trading patterns and behaviours to inform classification and risk management strategies
• Conduct stress testing, VaR, back-testing, and scenario analysis
• Collaborate to enhance risk framework models, dashboards, automated monitoring/alerting tools, data analytics and reporting systems
• Deal with trade and order referrals and manage corporate actions and dividends
• Ensure adherence to relevant financial regulations across multiple licenses and jurisdictions

HR & Office Manager

Customer Success Analyst

Data Analyst, Marketing

Office Manager

Quantitative Analyst