Senior Customer Success Manager, APAC
Tradable Bits
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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Job Level
About the role
- Collaborate with our key partners on groundbreaking fan marketing initiatives and tech solutions
- Engage, retain, and drive customer adoption, utilisation as well as renewals or expansion revenue
- Mentor and empower APAC Customer Success team members
- Act as a trusted advisor, guiding partners to activate fan data to personalise experiences
- Drive customer lifecycle outcomes for our APAC partners, ensuring high satisfaction and retention rates
- Onboard and train partners on using the Tradable Bits platform
- Conduct Strategic Business Reviews to uncover insights using data and share product updates
- Project manage large-scale custom development work for strategic partners
Requirements
- Diploma or Bachelors Degree in Communications, Business, Marketing, Music Marketing or related field(s)
- 3-5 years proven track record in account management roles (Customer Success, digital marketing, agency, account management, and/or business development ideally in SAAS or tech)
- 1-2 years experience managing teams, ideally in the tech industry
- Strong business acumen and technical knowledge of marketing software
- Expert-level communication and presentation skills (speaking, reading, writing)
- Familiarity with Slack, Google Suite, JIRA/Open Project, Asana, Adobe Suite etc, as well as experience with some form of CRM software (Hub Spot, Salesforce, Microsoft Dynamics, Kore, etc)
Benefits
- Health insurance
- Flexible working hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer successdigital marketingbusiness developmentmarketing softwaredata analysisproject management
Soft Skills
communication skillspresentation skillsmentoringcollaborationbusiness acumen