Customer Success Manager

• Own a portfolio of accounts across sports, music, and entertainment sectors
• Act as a strategic advisor, helping customers leverage fan data to drive engagement, revenue, and loyalty
• Build trusted relationships at a Club level with marketing, partnerships, membership, and digital teams, as well as executive stakeholders, shaping strategy and influencing data-led decisions
• Identify growth opportunities, new use cases, and platform expansion potential within your portfolio
• Collaborate with partners to ideate and deliver innovative digital campaigns and fan activations
• Help customers translate their marketing goals into actionable data strategies - including audience segmentation, fan acquisition, and engagement
• Advise on cross-channel activations across email, social, and paid media, using insights from platform analytics and fan data
• Lead onboarding and implementation, ensuring seamless integration and engagement across departments
• Deliver training and strategy sessions to empower partners with best-practice campaign execution
• Proactively monitor platform utilisation and campaign performance to drive continuous adoption and improvement
• Conduct regular business reviews, sharing actionable insights and campaign results with stakeholders
• Provide feedback to product and engineering teams to inform roadmap priorities
• Partner with sales and leadership to drive renewals, upsells, and account expansion

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