TRACTIAN

Customer Success Manager

TRACTIAN

full-time

Posted on:

Location Type: Remote

Location: Poland

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About the role

  • Support customers in the effective use of Tractian’s solutions, including CBM (Condition-Based Maintenance) and CMMS initiatives, ensuring successful adoption and ongoing value realization.
  • Ensure high levels of customer satisfaction and measurable return on investment by coordinating internal teams and managing customer-facing activities.
  • Identify opportunities for account growth by delivering strong outcomes, building trusted relationships, and supporting expansion initiatives.
  • Lead onboarding and implementation activities, including customer kick-offs, on-site visits when required, and training of key stakeholders to ensure successful deployment and long-term usage.

Requirements

  • Customer-focused and business-oriented mindset, with experience working in client-facing roles.
  • 5+ years of experience within manufacturing, industrial, or maintenance environments, with a demonstrated track record of improving operational performance.
  • Experience managing projects and coordinating cross-functional teams in a structured environment.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
  • Analytical and problem-solving skills, with a focus on continuous improvement and operational efficiency.
  • Bachelor’s degree in Engineering or a related technical field, or equivalent professional experience.
  • Willingness to travel within the region (and occasionally across Europe, if required) to support customer projects, onboarding, and key milestones.
Benefits
  • Competitive Salary
  • Premium Medical, Dental, and Vision Coverage
  • Paid Time Off (PTO): 15 Days
  • 401(k) Retirement Plan
  • Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
  • Gympass Membership - Access a wide range of gyms and training programs.
  • Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
  • Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Condition-Based MaintenanceCMMSproject managementoperational performance improvementcross-functional team coordinationcustomer onboardingstakeholder traininganalytical skillsproblem-solving skillscontinuous improvement
Soft Skills
customer-focused mindsetbusiness-oriented mindsetstrong communication skillsinterpersonal skillscollaborationrelationship buildingaccount growthcustomer satisfactionorganizational skillsadaptability