Field Engineer
TRACTIAN
full-time
Posted on:
Location Type: Hybrid
Location: Mexico City • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- As a Field Engineer, you will be the face of our company at client locations, responsible for installing our products, providing on-site support, and ensuring their long-term success.
- Your role blends technical expertise and customer service skills to deliver smooth setup, maintenance, and troubleshooting of our solutions while fostering strong client relationships and technical reliability.
- You will also independently evaluate customer environments, design sensor implementation plans, and lead the technical strategy for installations, directing onsite resources to execute projects effectively and at scale.
Requirements
- Perform on-site installation and configuration of our software and hardware solutions.
- Design project scopes and installation plans for new deployments.
- Advise customers on sensor network architecture and implementation best practices.
- Independently make decisions on troubleshooting and integration approaches.
- Provide on-site technical support and troubleshooting as required.
- Coordinate with production teams to ensure timely delivery and setup of materials.
- Coordinate and align work across multiple sites or regions as needed.
- Train clients on the proper use and maintenance of installed products.
- Train and oversee contractors or junior technicians on installation processes.
- Document installation processes and client interactions in HubSpot CRM.
- Revisit sites for routine maintenance checks and client follow-ups.
- Ensure compliance with safety regulations and company installation standards.
- Continuously study relevant subjects and pursue certifications to progress toward a Technical Support Engineer or Sales Engineer role.
Benefits
- Solid experience with on-site installations and support in a tech environment.
- Knowledge of mechanical and electrical systems relevant to our products.
- Strong organizational and time management skills.
- Ability to work independently and manage on-site responsibilities effectively.
- Excellent interpersonal skills and the ability to provide training to clients.
- Proficiency in technical documentation and CRM software.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
installationconfigurationtroubleshootingsensor network architectureproject scope designtechnical supportintegration approachesmaintenance checksdocumentation
Soft skills
customer serviceclient relationship managementdecision makingtrainingcoordinationcommunication