Tracksuit

Customer Success Manager – Brand Champion

Tracksuit

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Salary

💰 £50,000 - £67,000 per year

Job Level

JuniorMid-Level

About the role

  • Onboard & activate: Set clear success plans and get customers to first value quickly.
  • Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.
  • Protect & grow: Spot risk early, build save plans, own renewals, and drive expansion.
  • Turn insight into impact: Translate feedback into crisp, actionable signals for Product & Marketing.
  • Keep the house tidy: Maintain accurate health, notes, and forecasts - no surprises.
  • Level up the journey: Champion playbooks and continuously improve our customer experience.
  • Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication.

Requirements

  • 2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent).
  • Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes.
  • Brand & marketing fluency—you get why brand matters and how to prove it.
  • Data-literate and product-curious; comfortable guiding conversations with dashboards.
  • Excellent written & verbal comms across exec, user and technical audiences.
  • Tools familiarity (we use Vitally, HubSpot, Subskribe, Notion, Google Workspace).
  • Our flavour of High Care + High Performance: kind, organised, ambitious, team-first.
Benefits
  • Compensation: Competitive market rate remuneration, which is reviewed annually. Our radically transparent compensation policy ensures that salaries are fair across the entire team.
  • Employee Share Option Program (ESOP): So that everyone on the team has a share in Tracksuit’s success.
  • Progressive health and wellness benefits: Including an annual wellness bonus, access to a premium EAP platform, and 6 weeks of paid annual leave.
  • Generous parental benefits: 12 weeks’ paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work.
  • A £1000 personal L&D budget for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel.
  • Flexible working: We have beautiful offices in Auckland, Sydney, London, and New York. We are office first but offer full flexibility day to day and adopt a balanced approach to WFH/in-office work.
  • Most importantly, when you join, you’ll receive an epic Tracksuit which reflects our vibe. We are built for speed and comfort, we're fun and informal, and we're practical and ready for anything

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementB2B SaaSnegotiationforecastingdata literacyproduct knowledge
Soft skills
communicationrelationship buildingorganizationalambitiousteam-firstcalmclear