Tracksuit

Customer Success Manager – Brand Champion

Tracksuit

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Salary

💰 $95,000 - $125,000 per year

Job Level

JuniorMid-Level

About the role

  • Onboard & activate: Set clear success plans and get customers to first value quickly.
  • Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.
  • Protect & grow: Spot risk early, build save plans, own renewals, and drive expansion.
  • Turn insight into impact: Translate feedback into crisp, actionable signals for Product & Marketing.
  • Keep the house tidy: Maintain accurate health, notes, and forecasts - no surprises.
  • Level up the journey: Champion playbooks and continuously improve our customer experience.
  • Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication.

Requirements

  • 2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent).
  • Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes.
  • Brand & marketing fluency—you get why brand matters and how to prove it.
  • Data-literate and product-curious; comfortable guiding conversations with dashboards.
  • Excellent written & verbal comms across exec, user and technical audiences.
  • Tools familiarity (we use Vitally, HubSpot, Subskribe, Notion, Google Workspace).
  • Our flavour of High Care + High Performance: kind, organised, ambitious, team-first.
Benefits
  • Compensation: Competitive market rate remuneration, which is reviewed twice annually. Our radically transparent compensation policy ensures that salaries are fair across the entire team
  • Employee Share Option Program (ESOP): So that everyone on the team has a share in Tracksuit’s success.
  • Progressive health and wellness benefits: Including an annual wellness bonus, access to a premium EAP platform, 401k and 6 weeks of paid annual leave.
  • Generous parental benefits: 12 weeks’ paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work.
  • A $1000 personal L&D budget for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel.
  • Flexible working: We have beautiful offices in New York, London, Sydney and Auckland. We are office first but offer flexibility day to day and adopt a balanced approach to WFH/in-office work.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementB2B SaaSnegotiationforecastingdata literacyproduct knowledge
Soft skills
communicationrelationship buildingorganizationalambitionteamwork