TrackStreet

Product Analyst

• Support Strategy & Roadmap: Contribute to defining the product roadmap by identifying opportunities through data and user insights.
• Analyze usage patterns, customer feedback, and market trends to help prioritize initiatives that align with business goals.
• Support strategic decisions around AI and automation opportunities.
• Conduct market research and competitive analysis to support product discovery.
• Analyze customer and product data to uncover insights that inform product direction.
• Help define and track key metrics that measure product performance.
• Use SQL to extract and analyze product data.
• Build simple dashboards and reports that give the team visibility into product usage and impact.
• Present findings in a clear, actionable way to product managers and other stakeholders.
• Draft user stories, use cases, and business requirements informed by both data and qualitative research.
• Support design and development with clear, structured requirements.
• Work closely with Engineering, Sales, Marketing, and Customer Success to align product initiatives with customer needs.
• Translate data insights into recommendations that support cross-team decision-making.
• Contribute to product launch planning and execution.
• Monitor adoption and performance metrics after launches.
• Support defect tracking and resolution with a focus on improving customer workflows.

Associate Product Analyst

Product Manager

• Support Strategy & Roadmap: Assist in defining the product roadmap and ensuring alignment with company goals, customer needs, and emerging AI-driven opportunities
• Research & Insights: Conduct market research, analyze user feedback, and track competitors to identify opportunities
• Requirements & Documentation: Draft user stories, use cases, and business requirements that guide design and development, including features that leverage AI models for insights, automation, or anomaly detection
• Cross-Functional Collaboration: Work closely with Engineering, Sales, Marketing, and Customer Success to deliver customer-focused features and functionality
• Go-to-Market Support: Contribute to launch planning and execution, including internal enablement, demos, and product documentation
• Post-Launch Analysis: Monitor adoption and performance metrics, gather customer feedback, and help optimize TrackStreet products over time
• Execution & Delivery: Participate in backlog grooming, feature testing, and acceptance reviews against criteria; support defect tracking and resolution with a focus on supporting customer workflows and use cases
• Reports to: Product Manager / VP of Product
• Role: Hands-on Associate Product Manager collaborating with product leaders, engineers, and customer-facing teams to shape the platform and leverage AI and automation

Associate Product Manager

DevOps Engineer

• Define and drive the DevOps roadmap aligned with business and engineering goals
• Mentor and coach DevOps engineers, fostering a culture of automation, reliability, and security
• Collaborate with product and engineering teams to design scalable and secure infrastructure
• Architect and manage multi-cloud infrastructure with AWS and PNAP (PhoenixNAP)
• Design and maintain Nomad and Consul clusters for container orchestration and service discovery
• Manage Vault and Keycloak for secrets management, identity and access management, and zero-trust security principles
• Own and optimize CI/CD pipelines using GitHub Actions
• Implement and enforce infrastructure-as-code practices using Terraform and Ansible
• Automate provisioning, scaling, and monitoring of services to reduce manual operations
• Build and maintain observability platforms using Prometheus, Grafana, and Grafana Loki
• Define and monitor SLIs/SLOs, implement alerting, and ensure proactive system reliability
• Lead incident response processes, blameless post-mortems, and continuous resiliency improvements
• Optimize infrastructure for performance, fault tolerance, and cost efficiency
• Integrate DevSecOps best practices into all stages of the software lifecycle
• Directly enforce IAM, least privilege, and data protection standards
• Drive secure infrastructure policies, vulnerability management, and compliance automation

Associate DevOps Manager

Engineering Manager

• Hands-on software engineering manager, wearing many hats and owning critical pieces of the product.
• Overseeing the software development team, delivering high-quality software products, and driving the technical vision of the company.
• Managing projects, mentoring engineers, and collaborating with cross-functional teams to achieve business objectives.
• The ideal candidate will have strong leadership skills, a deep technical background, and a passion for developing innovative software solutions.
• Lead by example with your code; 30% of your time will be spent coding while the other 70% will be managing, mentoring, and developing a team of software engineers.
• Set clear goals, provide feedback, and conduct performance evaluations.
• Manage software development projects from conception to delivery; define project scope, objectives, and timelines.
• Ensure projects are delivered on time, within scope, and with high quality.
• Provide technical leadership and guidance to the engineering team.
• Review and approve technical designs, architecture, and code.
• Stay updated with the latest industry trends and technologies.
• Work closely with product managers, designers, and other stakeholders to define project requirements and deliverables.
• Facilitate effective communication and collaboration between cross-functional teams.
• Participate in strategic planning and decision-making processes.
• Implement and advocate for best practices in software development, including unit testing, integration testing, and CI/CD.
• Troubleshoot and resolve software defects and issues in a timely manner.
• Ensure that the software meets performance, security, and reliability requirements.
• Identify opportunities for improving software development processes and implement them.
• Drive continuous improvement initiatives to enhance team productivity and product quality.
• Implement metrics and KPIs to measure and improve team performance.

Associate Product Analyst

Associate Product Manager

Associate DevOps Manager

Software Engineering Manager - Remote LATAM