Senior NOC Engineer

Trace3

Senior Network Operations Center (NOC) Engineer at Trace3 focusing on monitoring and resolving IT issues. Delivering operational efficiency while supporting on-premises and cloud environments.

Posted 4/24/2026full-timeRemote • Kentucky • 🇺🇸 United StatesSenior💰 $27 - $30 per hourWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDNSPython

About the role

Key responsibilities & impact

Monitor servers, networks, and cloud environments for performance issues, outages, and alerts.
Perform intermediate troubleshooting, including log analysis, CLI commands, service restarts, firewall rule checks, and connectivity validation.
Execute recurring maintenance and health check procedures as defined in operational runbooks.
Maintain and update documentation for tools, systems, and incident response processes.
Assist with coordination during incidents, communicating clearly with stakeholders, and providing status updates.
Identify patterns in recurring issues and propose operational or alerting improvements.
Take ownership of recurring Tier 1 issues and provide feedback to engineering leadership on patterns and potential automation opportunities.
Contribute to the refinement of monitoring alerts, dashboards, and SOPs in collaboration with Tier 2 Engineers.
Act as an escalation point for Engineer I staff, validating their findings and ensuring SOP compliance before Tier 2 escalation.

Requirements

What you’ll need

Minimum 2 years of IT support or NOC experience with proven ability to resolve issues without escalation.
Proficiency in Windows administration (user management, service troubleshooting, log review).
Practical networking knowledge, including DNS, DHCP, routing, VPNs, and firewall rule analysis.
Working knowledge of infrastructure monitoring tools (e.g., LogicMonitor, SolarWinds, Auvik)
Hands-on experience with cloud platforms (Azure, AWS) at the administrative level preferred.
Experience with scripting languages (PowerShell, Bash, or Python) to automate repetitive tasks.
Comfortable using command-line interfaces and performing basic diagnostics.
Strong understanding of ticketing systems, lifecycle management, and escalation protocols.
Basic knowledge of ITIL practices related to incident, service request, and change management.
Ability to serve as a peer mentor, reviewing tickets and guiding less experienced engineers.
Experience working in a 24/7 operations or shift-based environment.

Benefits

Comp & perks

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows administrationnetworkingDNSDHCProutingVPNsfirewall rule analysisscripting languagesPowerShellBash

Soft Skills

troubleshootingcommunicationownershipmentoringcollaborationproblem-solvingincident coordinationstatus updatespattern identificationfeedback provision