Trace

Operations Manager

Trace

full-time

Posted on:

Location Type: Hybrid

Location: United States

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About the role

  • Plan each launch: schedules, shift timing, site constraints, access requirements, and shipping
  • Coordinate hardware logistics end to end (devices, cables, SSDs, chargers, labeling, backups)
  • Set up onsite “HQ,” test gear, charge devices, and prepare the workflow for the day
  • Train groups of workers (often 15–25 at a time) to use the equipment safely and correctly
  • Troubleshoot issues calmly in real time and coordinate remote support when needed
  • Monitor capture progress, manage data handling, and prevent small issues from becoming big ones
  • Build and refine checklists and SOPs so launches become repeatable and easier each time
  • Document what broke, what worked, and what we should change for the next site
  • Work from home when you're not traveling to capture sites

Requirements

  • 2+ years in start ups, marketplace ops, field ops, or similar roles
  • Extremely organized with strong follow-through
  • Calm under pressure and good instincts when things break
  • Strong communicator who can earn trust with site owners and frontline workers
  • Comfortable being on your feet, handling gear, and working in a range of environments, including factories and industrial environments
  • Collaborative, grounded working style and willingness to do unglamorous work well
  • Willing to travel frequently and work in new locations, typically 3–4 or more trips per month
Benefits
  • A world-changing problem: Physical AI will reshape entire industries, but it cannot scale without real-world data. Trace is addressing one of the core constraints holding the field back.
  • Early but real traction: Active pilots with growing demand on both sides of the marketplace.
  • Experienced, tight-knit team: Ex founders, PhDs, and operators with a track record of building and scaling together.
  • Real ownership: This is early. Your work will materially shape the product, systems, and direction of the company.
  • Foundational platform: We are building core infrastructure that enables many future products and use cases as physical AI evolves.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logistics coordinationtroubleshootingdata handlingchecklist developmentSOP documentationequipment training
Soft Skills
organizational skillscalm under pressurestrong communicationtrust buildingcollaborative working style