Collections Representative

TRAC Intermodal

Collections Representative at TRAC Intermodal managing customer portfolio and optimizing receivables performance. Achieving collection targets and resolving billing issues through data-driven strategies.

Posted 5/20/2026full-timePlainsboro Township • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $31 per hourWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Consistently achieve monthly collection performance by maintaining results within 2% of the established collection target
Responsible for assigned TRAC customer portfolio and reconciliation of associated receivables; inclusive of open balances, on account credit, and open payments
Proper use of escalation paths to ensure timely identification and remediation of roadblocks which pose a risk to departmental objectives
Leverage data driven collection strategies and targeted outreach techniques to effectively reduce DSO and enhance overall receivables performance
Build strong, collaborative relationships with customers and internal partners to ensure timely resolution of billing issues, disputes, and outstanding balances, supporting consistent and efficient collection performance
Draft clear, professional, and well structured collections correspondence with strong grammar and precision, effectively communicating delinquency status and reinforcing collection efforts through accurate, data supported insights
Maintain thorough documentation of all account activities, ensuring all actions are accurately recorded in Oracle to provide full visibility for management
Ability to trace unreachable customers via online searches, SCAC Online and Carrier411
Analyze billing and payment trends to identify collection process improvement opportunities and provide actionable intelligence for informed decision making

Requirements

What you’ll need

Bachelor’s degree preferred
Minimum 2 year’s collections experience or related field
Must be computer systems-oriented and proficient in excel
Ability to sort, filter, perform VLOOKUP’s and pivot tables is required
Ability to identify problems, process resolution and implement action or solution timely
Ability to meet deadlines; prioritize workloads and handle multiple tasks
Must be detail-oriented, accurate, and inquisitive
Must possess excellent analytical, conceptual, communication and interpersonal skills, in addition to the ability to think creatively
Strong commitment and dedication to team members; operates with professionalism and integrity
Ability to adapt in an evolving market environment, awareness to strategically pivot to meet department objectives

Benefits

Comp & perks

Medical
Dental
Vision
Rx
FSA
HSA
PTO
Sick time
Life Insurance
company holidays

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

collections experiencedata driven collection strategiesbilling analysispayment trend analysisVLOOKUPpivot tablesdocumentationreconciliationDSO reductioncustomer outreach techniques

Soft Skills

communication skillsinterpersonal skillsanalytical skillsproblem solvingattention to detailtime managementcollaborationprofessionalismintegrityadaptability

Certifications

Bachelor's degree