Customer Success Manager
Traackr
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,000 - $110,000 per year
About the role
- Partner with clients to ensure successful implementation and adoption of Traackr.
- Work closely with global enterprise clients, delivering a best-in-class customer experience.
- Focus on building strong customer relationships, optimizing product usage, and driving measurable success for clients through tailored solutions and support.
Requirements
- 5+ years of experience as a Customer Success Manager, preferably working with global enterprise clients.
- Strong understanding of SaaS technology, particularly in marketing or communication ecosystems, with experience supporting marketing products or technologies.
- Experience in beauty or influencer marketing is highly preferred.
- Excellent public speaking, presentation, and facilitation skills, with experience leading dynamic workshops for both small and large groups.
- Strong written and verbal communication skills across multiple geographies, with the ability to engage with clients at all organizational levels.
- A collaborative and team-oriented mindset, contributing to both individual success and team goals.
- Experience working in a consultative capacity with clients, including running workshops, delivering presentations, and discussing goals and program outcomes with senior stakeholders.
- Bachelor’s degree or higher.
Benefits
- Competitive Salary
- Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend
- Coworking Office Subscription for Collaborative Spaces
- Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents*
- Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs
- Paid Parental Leave to Support Quality Time with Your Loved Ones
- Career Development, including Internal and External Training Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS technologymarketing productscommunication ecosystemsconsultative capacitypublic speakingpresentation skillsfacilitation skillsworkshop deliveryclient engagementgoal discussion
Soft skills
customer relationship buildingcollaborative mindsetteam-orientedstrong written communicationstrong verbal communicationdynamic workshop leadershipclient success focusadaptabilityinterpersonal skillsorganizational skills