Customer Success Manager
Traackr
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,000 - $110,000 per year
About the role
- Partner with clients to ensure successful implementation and adoption of Traackr.
- Work closely with global enterprise clients, delivering a best-in-class customer experience.
- Focus on building strong customer relationships, optimizing product usage, and driving measurable success for clients through tailored solutions and support.
Requirements
- 5+ years of experience as a Customer Success Manager, preferably working with global enterprise clients.
- Strong understanding of SaaS technology, particularly in marketing or communication ecosystems, with experience supporting marketing products or technologies.
- Experience in beauty or influencer marketing is highly preferred.
- Excellent public speaking, presentation, and facilitation skills, with experience leading dynamic workshops for both small and large groups.
- Strong written and verbal communication skills across multiple geographies, with the ability to engage with clients at all organizational levels.
- A collaborative and team-oriented mindset, contributing to both individual success and team goals.
- Experience working in a consultative capacity with clients, including running workshops, delivering presentations, and discussing goals and program outcomes with senior stakeholders.
- Bachelor’s degree or higher.
Benefits
- Competitive Salary
- Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend
- Coworking Office Subscription for Collaborative Spaces
- Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents*
- Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs
- Paid Parental Leave to Support Quality Time with Your Loved Ones
- Career Development, including Internal and External Training Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS technologymarketing productscommunication ecosystemsconsultative capacitypublic speakingpresentation skillsfacilitation skillsworkshop deliveryclient engagementgoal discussion
Soft Skills
customer relationship buildingcollaborative mindsetteam-orientedstrong written communicationstrong verbal communicationdynamic workshop leadershipclient success focusadaptabilityinterpersonal skillsorganizational skills