Traackr

Customer Success Manager

• Establish tailored onboarding and training plans for new enterprise clients in APAC to ensure they learn, adopt, and are successful at the onset with the Traackr product. This includes specific coaching and use case analysis.
• Determine critical measures for success for clients’ influencer programs to ensure there are quantitative and qualitative ways to measure progress.
• Leverage knowledge of current important program gaps to elevate and highlight the Traackr product in addition to strategic program goals.
• Monitor and address adoption and usage for clients in APAC region.
• Partner with Client Partners and fellow Customer Success Managers to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growth

Senior Customer Success Manager